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Limit Availability of Non-Physical Items in Square Online

If you sell non-physical items on your Square Online site, they'll be available to customers worldwide by default. To limit their availability, you can restrict sales of these items to specific locations with just a few steps.

Learn more about items and categories in Square Online.

About Non-Physical Items

Non-physical items in Square Online inlcude the following:

  • Digital: Lets you provide a digital file for download like an ebook or song. Learn more about selling digital items.

  • Donation: Allow site visitors to send donations for any cause. Learn more about how to accept donations online.

  • Membership: Collect membership dues and registration fees for clubs and classes. You can also collect them on a recurring basis. Learn more about setting up item subscriptions in Square Online. Note: The membership item type is currently only available to sellers who have already created memberships in the past. Current sellers without this item type in their catalog won't be able to create them. Improvements to the membership item will come at a later time and will be made available to more sellers in the future.

  • Event: Sell tickets to events, and include a location address and time.

  • Service: Best for services for hire such as massages and hair styling.

Manage Worldwide Availability of Your Items


To manage the worldwide availability of your non-physical items:

  1. From your Square Online Overview page, go to Fulfillment > Shipping.

  2. Under "Digital item regional availability," select Edit and uncheck the boxes for items you want to limit.

  3. Select Save when finished.

Set Up Shipping for Items You Want to Limit

To set up shipping regions to limit the availability of your non-physical items:

  1. From your Square Online Overview page, go to Fulfillment > Shipping.

  2. Under "Shipping profiles," select Add shipping profile.

  3. Give the profile a name (e.g. "Non-physical items") and choose your profile type.

  4. Select +Add countries and check any countries you want your non-physical items available in. This means non-physical items won't be available in any countries not checked.

  5. Select Add rate and choose a rate option from the dropdown menu. If you’re only selling non-physical items, you can use the free shipping option.

  6. Select Save when finished.

You can repeat this process for other areas that you want to allow purchases from.

How Shipping Settings Work to Limit Item Availability

Customers outside of the shipping regions you set up won’t be able to buy non-physical items. We compare their billing address to your shipping regions during checkout. If the addresses don’t match, they’ll be notified that the item isn’t available in their region.

Consider adding details about item availability to your item descriptions or store policies. You can edit store policies in the checkout settings of your Square Online Overview page.

Note: Shipping information isn’t required for the purchase of non-physical items.