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Square Online and Square Sync

When you first set up Square Online with your Square account, products in your Square Item Library will sync over to your Square Online Overview page. After the initial setup, syncing will continue automatically in the background (with some exceptions).

Learn more below about what does and does not sync between your Square account and Square Online.

What Syncs

Item details

Changes to item prices, SKUs, titles and descriptions all sync both ways. You can disable item description sync if you’d like to use the rich text styling (e.g. bold, italics and bulleted or numbered lists) in the item details editor.

To turn off description sync, please follow the directions below:

  1. From your Square Online Overview page, go to Items > Item Sync or Shared Settings > Item Sync.

  2. Under Sync settings, toggle off Sync product descriptions.

Primary image

You can sync the primary image for each item between Square Online and Square Item Library. To toggle image sync, please follow the directions below:

  1. From your Square Online Overview page, go to Items > Item Sync or Shared Settings > Item Sync.

  2. Under Sync settings, toggle off Sync product images.

Learn more about Product Images in Square Online.

Item variations and modifiers

Items with variations and/or modifiers applied will sync the same as other items. You can add and edit variations or modifiers after an item has already synced, and those changes will sync over to the item in Square Online.

Stock

Inventory decreases automatically in your online Square Dashboard when customers buy items from Square Online.

If you have multiple locations with stock, but only one site in Square Online, then from your Square Online Overview page, go to Items > Item sync. Under Selected Location, you’ll see which location is being used to decrement inventory. You can also change it to a different location from this area.

If you have multiple sites in Square Online, and one site assigned to each of your locations, you can confirm the location for each site when you first add the new site to your Square Online account.

Learn more about managing stock in Square Online.

Deleted items

Note: Deleting an item in Square Online will also remove it from Square, so proceed with caution.

If you want to remove an item from your website without deleting it from Square Item Library, you can mark it as unavailable instead. To do so:

  1. From your Square Online Overview page, go to ItemsSite Items.

  2. Select any amount of items using the checkboxes.

  3. Select Bulk edit > Mark as unavailable.

This will remove the item(s) from your website so it/they can’t be purchased. If you change your mind later, you can mark it/them back to Visible using the same method.

Sales and orders

When customers purchase items from your website, the customer and order information syncs between your Square Online Overview page and Orders in your online Square Dashboard and Square POS. You can view and access orders from all of these locations.

Business locations

Location information from your Square account syncs to your Square Online settings. Learn more about managing multiple locations with Square.

What Doesn’t Sync

Categories

The category information from your Square POS does not continuously sync with Square Online. However, categories can be imported once from your Square POS to Square Online to make initial setup much easier. To import your Square POS categories to Square Online, please follow the directions below:

  1. From your Square Online Overview page, go to Items > Site Categories.

  2. Select copy over existing Point of Sale categories.

Once imported, categories in Square Online will need to be managed separately from categories in your Square POS.

Coupons

Square discounts are different from the coupons in Square Online, so they will not sync. Use the coupons in Square Online to offer incentives to customers who purchase through your website.

Sale prices

Sale prices you set on items in Square Online only apply to purchases made on your website.

Tax and shipping settings

Taxes and shipping will need to be set up in your Square Online Overview page. Learn more about shipping options and setting up taxes.

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