Preventing Disputes

While they don’t happen often, payment disputes are a risk you take when accepting payment cards. If you take the following precautions, you’ll reduce the likelihood of receiving a dispute and be prepared in the event that you do receive one.

Take a moment to learn about best practices for accepting payment cards and how to prevent fraud.

Present Your Refund, Return and Cancellation Policies on Your Receipts

Write out and present your return, refund and cancellation policies on your receipts or any other agreements made at the point of sale. Presenting a no returns/refunds/cancellation sign at the point of sale is not sufficient to verify your business’s policies.

Make the Name on Your Customer’s Bank Statements Recognisable

Make sure your business name reflects the type of goods or service you provide. If you don’t have a business name, include your service followed by the name of the city where you provide your service (eg. Taxi - Melbourne). Do not use your personal name as your business name. Your customer may not recognise this name when it appears on their statement.

Communicate with Your Customers

Initiate and maintain open communication channels with your customers with Square Feedback. Clearly communicate expectations around pricing, GST, delivery and shipping.

Keep in mind that you can always re-send a receipt from your mobile device or from the Square Dashboard.

Disputes for Payments Made with Bitcoin

If you take a payment using Bitcoin, neither Square nor a card issuing bank is involved. Bitcoin disputes should be resolved between you and your customers, without Square’s intervention.