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Customise Receipts and Invoices

You can customise the appearance of your invoices and customer-facing receipts from your online Square Dashboard. To do so, visit Account & Settings > Receipt. The appearance of both invoices and digital receipts is managed from this page.

If you have multiple locations, you can customise your receipt and invoice appearance for each location. 

Descriptive receipts and invoices help customers recognise purchases and prevent disputed payments.

Customisation Options

Option Description Digital Receipts Printed Receipts Invoices
Header Colour Select a colour that best represents your business. Yes No Yes
Business Name Add your business name to help customers recall their purchases. Yes Yes Yes
Logo Select a unique graphic symbol or emblem that embodies your business. Choose from a Framed or Full-width logo for Square Invoices and Digital Receipts. Yes Yes Yes
Item Information Include item descriptions to help customers recall purchases. Yes No Yes
Business Location Help customers remember where a purchase was made by entering your business address. You can choose to show or hide a map of where the transaction took place by checking/unchecking Show location.* Yes Yes No
Custom Text Enter custom messaging to include announcements or special promotions. Yes Yes No
Return Policy Add your refund, exchange, or cancellation policy. Yes Yes No
Referrals When customers use your referral link to activate a Square account, you’ll both receive free processing on up to $1,000 in sales over the next 180 days. Check the box next to “Show referral link” to include on your digital receipts. Yes No No
Other Information Add your phone number and website URL. Yes Yes No

Note: Maps will not show on receipts from manually entered payments.

Tips for Custom Invoices

You can further customize your Invoices with these features:

  • Save a default custom message: Add your terms of service, cancellation policy, return policy, or any other personalized message to your customized invoice by adding it to the Message field of your invoice and select to Save as Default Message.
  • Add item-level notes: Add your item, select Customize, and scroll to the Note section. Be sure to hit Save once you’ve selected your price point, taxes, and added your note.
  • Share a link to your invoice: Instead of emailing your invoice from your Square account, you can also choose to share a link to your invoice manually. When you create your invoice, in the Payment field, select Share Invoice Manually > click Create > select Share Link. You can then copy and paste the link to share it manually with your customers.

You can also control your customer communication language right from your Square Dashboard. To choose the language:

  1. Visit your Account & Settings, select Locations.
  2. Click on the location you want to edit.
  3. Scroll down, you will see Preferred Language option for Receipt.
  4. Select the desired language and click Save.

Receipt Logo Tips

  • Your logo should be at least 200 pixels wide and 200 pixels tall. If you choose a full logo, it should be at least 1280 pixels wide and 648 pixels tall to view in high resolution.
  • The maximum size of the printed logo is 400 pixels wide and 200 pixels tall.
  • A printed receipt logo should be formatted as strict black and white, without any colour or shades of grey.
  • The logo image displayed in your Dashboard will look similar to your printed logo.

Update your Reply-To Email Address

When a buyer replies to an invoice or estimate email, make sure the message is sent to your preferred email address by taking the following steps:

  1. Visit your Account & Settings tab in your online Square Dashboard > Business > Locations.
  2. Click on the location you want to edit.
  3. Within Contact Information, update your preferred email address for that location > press Save.
Learn more about: Point of Sale