Get Started with Square Contracts
With Square Contracts, you can create and send contracts right from your online Square Dashboard. Establish clear service agreements with your customers, secure digital signatures, and help protect yourself against potential payment disputes.
Choose one of the predefined templates from Square and customise it to meet your needs, or build an entirely new template from scratch for your business. With Square Contracts you can:
Create custom clauses from scratch.
Duplicate, edit and reorder any clause in the template to best fit your contract.
Include your business logo and receipt background colour in the contract PDF.
Send contracts in bulk to up to 20 recipients at a time.
Note: Square Contracts only provides sample templates for you to create your own contract. Square does not provide any legal advice, and we do not guarantee or advise that any contract is suitable for your purposes or enforceable in any jurisdiction. See Square Contracts Terms and Conditions.
Create and Send a Contract
Send a Contract to Multiple Recipients
Create one contract and choose your recipients — then, we'll create independent contracts for each recipient and send them separately for signature. You can send contracts in bulk to up to 20 recipients at a time.
Note: Bulk sending contracts are not for multi-party negotiations where multiple signers need to review and complete the same contract.
Edit a Contract
If an unsigned contract is in the In review status, you can still make changes to it.
When a contract is in the Edit state, your customer will automatically be locked out of the contract to prevent them from signing it as you make updates. Once you finish editing, share the edited contract with your customer. They'll receive an email about the updated contract prompting them to review and sign the newest version.
Cancel a Contract
If a contract has been shared with your customer but it hasn't been signed, you can cancel the contract to void the terms. The customer will see a banner that states the date of cancellation and they will also receive a cancellation email notification.
Once the contract is cancelled, you can archive or delete the cancelled contract from your Dashboard.
Note: Signed contracts cannot be cancelled. You can only cancel contracts that have been emailed or downloaded or are in review.
Create Contract Templates
Instead of creating a contract from scratch each time, you can create custom templates with your business-specific information to save time and easily update any future contracts.
|Credit card authorisation form||This contract template gives you authorisation to store a customer’s card information and charge it as agreed upon. Use this for repeat customers or subscription services. Once a customer signs and submits this contract, their card information will automatically be added to their Customer Directory profile under Card on File.|
|Services agreement||Set clear expectations with your customers about your service.|
|Sale of goods contract||Set clear expectations with your customers about your physical or digital products with this template.|
|Completion of services contract||Use this template once your business completes any services sold to a customer. This agreement helps you obtain written acknowledgement from your customer that your services were successfully completed as described. It can also provide added protection during a payment dispute process.|
|Confirmation of delivery contract||Use this template to obtain written acknowledgement from customers that the products they purchased were successfully delivered as described. This agreement can provide added protection during a payment dispute process.|
Create a Contract Template
Build your own contract template or edit one of the predefined templates from Square to meet your business needs.
Note: You can copy and edit a standard template to create a new custom template. Your new templates will be saved under Custom templates and in the template selector of your Contracts page.
Use the clause library to create and manage a set of custom clauses you can add to any contract or template.
Contracts support two different types of clauses: default clauses provided by Square and custom clauses created by you. There are three different types of custom clauses you can create:
Library clauses: Create a custom clause in your clause library to add to any templates or individual contracts. You can only create, edit, or delete library clauses from within the clause library.
Template clauses: Custom clauses created for specific custom templates.
Contract clauses: Custom clauses created for individual contracts.
As you add clauses, you can edit, duplicate, or delete your custom clauses, and use the search bar to navigate your clause library.
Create Custom Contract Fields
Custom contract fields are available with an Appointments Premium or Invoices Plus subscription. With custom contract fields, you can choose what information you want to collect from your customers, like addresses, phone numbers, or contract-specific details. To get started:
From your online Square Dashboard go to Customers > Contracts > Templates.
Under Customise an existing template, select the Square template you want to use and click Create template.
Add your business details to the Template and Contract sections, then click Next.
Add any clauses to the contract. You can also edit, remove, and rearrange clauses in this step.
For Appointments Premium or Invoices Plus subscribers, select Add custom fields. Drag and drop fields to create a question. Click Continue.
Attach Contracts to Your Square Payments
You can link Square contracts to specific payments in your online Square Dashboard, either from your Transactions page or when you create a new Square Invoice or Appointment.
Attaching your contracts to the related payments allows you to keep track of all the important information about a particular sale in one place. It’s also a good dispute management practice if a customer ever disputes a payment. Collecting all the important details for a sale across your customer profile, transaction history, and documentation organises your Dashboard effectively and efficiently.
Note: Classes are not compatible with this feature.