Preventing Disputes

Payment disputes are a risk when accepting payment cards. The following guidelines may help you reduce the likelihood of disputes and be prepared in the event that you do receive one.

Take a moment to learn about best practices for accepting payment cards and how to prevent fraud.

Present Your Refund, Return, and Cancellation Policies on Your Receipts

Present written return, refund, and cancellation policies on your receipts or any other agreements made at the point of sale. Presenting a no returns/refunds/cancellation sign at the point of sale is not sufficient notice of your business’s policies.

Make the Name on Your Customer’s Bank Statements Recognizable

Make sure your business name is saved correctly within the Square Dashboard and reflects the type of goods or services you provide (if not already recognizable). If you don’t have a business name, use your service type followed by the name of the city where you provide this service (eg. Taxi - Austin, TX). Do not use your personal name as your business name. Customers may not recognize your name when it appears on their statement.

Communicate with Your Customers

Initiate and maintain open communication channels with your customers via Square Feedback. Clearly communicate expectations around pricing, sales tax, delivery, shipping, and services provided.

Keep in mind that you can always re-send a receipt from your mobile device or from the Square Dashboard.

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