Two-Step Verification

Two-step verification is a tool that provides an extra layer of security for your Square Account, protecting your account from unauthorised access. All you’ll need is an authentication app like Google Authenticator for iOS or Android, Microsoft Authenticator, or Authy.

Note: Only one authentication app at a time can be used for two-step verification. For example, you’re unable to use both Google Authenticator and Microsoft Authenticator for two-step verification associated with one singular account.

How It Works

With two-step verification, you will be asked to enter a verification code in addition to your password each time you sign in to your Square account. Once enabled for yourself, you can choose to require it for your team. By doing so, each team member associated with your Square account will need to enable their own verification methods.

If you don’t want to enter a verification code every time you sign in to the Square app or dashboard, select “Remember this device for 30 days”. Every 30 days, you’ll be asked to sign in with a verification code. This option can be re-enabled again once the 30 days are up.

Note: Only select the option to “Remember this device for 30 days” from a computer or device you own or control. Don’t set this option on public devices.

Set Up Two-Step Verification

Enabling two-step verification will allow you to use an authentication app for an added layer of security when logging in. To get started:

1. Download an authentication app like Google Authenticator, Microsoft Authenticator, or Authy.

2. Go to Account & Settings > Personal Information > Sign in and security from your online Square Dashboard.

3. Under "2-step verification," click Enable.

4. Open your authentication app, then scan the barcode. Click Next.

5. Enter the verification code generated in your authentication app.

6. Click Verify.

Note: If the QR code is not scanning from your authentication app, click Can't scan the QR code? to manually enter a key code.

If you’re running into trouble using two-step verification, review these troubleshooting tips.

Team Members and Two-Step Verification

In addition to enabling two-step verification for yourself, you can enable 2-step verification for team members on their own devices. A verification code will be required in addition to a password each time they sign in.

Important to note

• Once 2-step verification for team members is enabled, the option to Disable 2-step verification for yourself will disappear unless you toggle the setting for team members off.

• If you choose not to enable two-step verification, team members will still have the option to enable the feature on an individual basis. They can follow the same steps above to enable it via the online Square Dashboard at any time.

Enable Business 2-step verification

To enable two-step verification for team members:

1. Go to Account & Settings > Business information > Business security from your online Square Dashboard.

2. Under "Business 2-step verification," toggle on 2-step verification for team members.

When you enable this setting:

• Existing team members will receive an email with instructions on how to complete the setup. If team members don’t enable two-step verification after reading the email, they’ll be required to do so the next time they log in to their Square account.

• New team members will automatically see a two-step verification setup when they create a new team member account.

Important to note

• If you choose to disable two-step verification for team members after previously enabling it, two-step verification will remain active for all team members who previously enrolled. Those team members will now see an option to Disable 2-step verification for themselves and will have to manually opt out if they so choose.

• Once enabled, this feature applies to all team members and can’t be made optional for a select few. Team members logging in for the first time will see the option to set up two-step verification in all Square apps, but please note that once set up, two-step verification will need to be managed from the online Square Dashboard.

Disable Two-Step Verification

Account Owners and Full Access team members can change the two-step verification settings of an account.

To disable two-step verification:

1. Go to Account & Settings > Personal Information > Sign in and security from your online Square Dashboard.

2. Under "2-step verification," click Manage 2-step verification.

3. Click Turn off 2-step verification.

4. Enter the verification code on your authentication app, then click Verify.

5. Click Turn off to confirm.

Note: If you have enabled two-step verification for team members, ensure you go to Account & Settings > Business information > Business security, then disable 2-step verification for team members. Once you've disabled team member verification, you can complete the steps above.

Learn more about protecting your Square account information.