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Apply vouchers and rewards to transactions

Who is this article for?
Account owners or team members with the checkout permission to add customers to a sale. Set permissions in Square Dashboard.

About applying vouchers and loyalty rewards

You can apply vouchers to a customer’s sale, and redeem customer rewards from the Square Point of Sale app by searching for their name, email address or phone number, or by entering their reward code.

Before you begin 

  • Multiple rewards of different types can be applied at the same time. For example, you can apply a reward for a percentage, and additionally a reward for a dollar amount on a single sale. 

  • If only one reward is available, that reward will automatically be applied. A single reward cannot be applied to more than one sale, even if the full reward is not redeemed.

  • Square MarketingSquare LoyaltyGamify your loyalty program 

Apply to sales locations

With a voucher code

  1. Sign in to your Square Point of Sale and tap Checkout > Library > Rewards.
  2. Tap Use code and enter the voucher code your customer provides you.
  3. Select rewards to apply them to your customer’s cart and finish processing the sale.

From the customer profile

If you’ve added a customer to the sale, tap on the customer’s name near the top of your Current Sale screen to see their profile. Scroll down to the Vouchers section and tap Apply to Sale for any vouchers you’d like to apply to the customer’s transaction.

Remove vouchers

You can view or remove vouchers currently applied to a sale from the payment screen. To do so, tap Add discount to show the applied vouchers or remove them from the sale.

Apply loyalty rewards to a sale

From rewards prompt

If you’ve added a customer to the sale and they have enough points to redeem a reward, Reward Available will be prompted on the current sale before finalising the transaction. You can add the reward to the current sale by tapping Reward Available and selecting the reward you’d like to apply.

From reward redemption screen

Customers with available rewards paying with a card linked to their Square Loyalty account will see a reward redemption screen at checkout that allows them to select from their available rewards and apply them to their transactions. If the customer is paying with a new card, this screen will not appear, and their available rewards can be redeemed by tapping Rewards from the Item Library.

Disable reward redemption screen

You can disable the reward redemption screen from your Square Point of Sale. Your customers will no longer see the reward redemption screen.

Square POS app on mobile devices & tablets:

  1. Sign in to your Square Point of Sale app and tap ≡ More > Settings > Loyalty.
  2. Toggle off Card linked reward redemption.

Square Register and Square Terminal:

  1. Sign in to your Square Point of Sale and tap ☰ More > Settings > Loyalty.
  2. Toggle on Show check-in screen at start of transaction. Ensure that the Enable Loyalty option is toggled on in order to update the settings on your device.

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