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Apply Rewards to Purchases

You can redeem rewards from the Square app by searching for your customer’s name, email address or phone number, or by entering their reward code. Be sure you’re using the most updated version of the Square app to access this feature.

Apply a Reward to a Current Sale:

  1. Visit your item library by tapping Library button on the top of your Checkout screen.

  2. Tap Rewards.

  3. Tap Redeem Rewards.

  4. Enter your customer’s 10-digit phone number to search for available rewards.

  5. Select rewards to apply them to your customer’s cart. Multiple rewards of different types can be applied at the same time. For example, you can apply a reward for a percentage, and additionally a reward for a dollar amount on a single sale. If only one reward is available, that reward will automatically be applied. A single reward cannot be applied to more than one sale, even if the full reward is not redeemed.

Note: A punch card needs to be complete in order for the reward to be searchable in the Square app. If rewards are unavailable, No Matches Found will appear.

You can also view or remove rewards applied to a sale from the app’s payment screen. To do so, tap Discounts from your current sale to show the applied rewards and/or to remove them from the sale.

Redeem Rewards

In case your customer has enough points to redeem a reward, Reward Available will be prompted on the current sale before finalizing the transaction. You can add the reward to the current sale by tapping Reward Available and selecting the reward you would like to apply.

Customers with available rewards paying with a card linked to their Loyalty account will see a reward redemption screen at checkout that allows them to select from their available rewards and apply them to their transaction.

Note: If the customer is paying with a new card, this screen will not show up and their available rewards can be redeemed by tapping Rewards from the Item Library.

Manage Reward Redemption

You can turn off the reward redemption screen from your Square Point of Sale app.

To do so:

  1. Navigate to More > Settings in your Point of Sale app.

  2. Tap Loyalty > Toggle Show Reward Redemption Screen to off.

Your customers will no longer see the reward redemption screen.

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