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Apply Rewards to Purchases

You can redeem vouchers from the Square Point of Sale app by entering the voucher code a customer provides, or by searching for your customer’s name, email address or phone number. Be sure you’re using the most updated version of the Square app so you can enter the code correctly.

Apply a voucher to a current sale

From your item library

  1. Visit your item library by tapping Library button on the top of your Checkout screen.

  2. Tap Rewards.

  3. Tap Redeem Rewards.

  4. Tap Use Code and enter the voucher code your customer provides you.

  5. Select vouchers to apply them to your customer’s basket.

After adding a customer to a sale

If you’ve added a customer to the sale, tap on View Customer to see their profile. Scroll down to the section titled Vouchers , and tap ‘Apply to Sale’ for any vouchers you’d like to apply to the customer’s transaction.

You can also view or remove vouchers currently applied to a sale from the app’s payment screen. To do so, tap Discounts under the list of items in your basket to show the applied voucher(s) and/or to remove them from the sale.

Redeem Loyalty Rewards

In case your customer has enough points to redeem a reward, Reward Available will be prompted on the current sale before finalising the transaction. You can add the reward to the current sale by tapping Reward Available and selecting the reward you would like to apply.

Customers with available rewards paying with a card linked to their Loyalty account will see a reward redemption screen at checkout that allows them to select from their available rewards and apply them to their transaction.

Note: If the customer is paying with a new card, this screen will not show up and their available rewards can be redeemed by tapping Rewards from the Item Library.

Manage Reward Redemption

You can turn off the voucher redemption screen from your Square Point of Sale app.

To do so:

  1. Navigate to More > Settings in your Point of Sale app.

  2. Tap Loyalty > Toggle Show Reward Redemption Screen to off.

Your customers will no longer see the reward redemption screen.

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