Manage Your Square Appointments Account Settings
Manage your Square Appointments account—including your calendar and booking settings, payments, cancellation policy, client relations, and history—from the Settings tab of your Square Appointments dashboard.
Customise your Public Appointments Profile
If you’re already a Square seller, your basic business information carries over to your Appointments account. Follow the steps below to customise or edit your Square Appointments profile. The information in your location profile will appear on your booking site, website widget, and email communications.
Click Account & Settings > Business from your online Square Dashboard.
Select or create a location > enter business details, including address, contact information, logo branding, and opening hours.
Note: Initially, the business hours and time zone set in the location profile set staff availability as well. You can customise staff availability from Staff in your Appointments account. Changes in staff hours do not affect your overall business hours.
Manage Appointments Calendar and Scheduling Settings
From the Appointments > Settings > Calendar & Booking tab, you can manage how appointments are offered to your clients.
Online Booking Preferences
Customer booking timezone
- Allow customers to choose timezone when booking: Your online Appointments booking site and all notifications to customers will be in the timezone the customer chooses at booking.
- Lock booking time zone to business location time zone: The online Appointments booking site and all notifications to customers will be in your business location‘s timezone. For in-person appointments, this setting is recommended to ensure your appointments are similarly scheduled.
Appointments must be made in advance
: Set how far in advance your clients need to book appointments, from 1 hour to 4 weeks.
Manage Calendar Sync
Integrate your Square Appointments Calendar with your personal Google Calendar to view your appointments and personal events across platforms. Learn how to sync your calendars.
The Fake-It-Filter allows you to remove some of your availability to give the appearance that your business is busier, or just reserve a percentage of your day for other tasks.
Off: Does not apply any filters to your calendar.
Remove 25% of my availability: Removes about 25% of your total open time.
Remove 40% of my availability: Removes about 40% of your open time.
Remove 50% of my availability: Removes about 50% of your open time.
Manage Appointment Communications
Under the Communications tab of your Appointments dashboard, you can configure confirmations, reminders, digital contracts, or email notifications.
Confirmations and Reminders
Choose when and how your clients receive confirmations and reminders regarding their appointments. If a client hasn‘t confirmed by the time a reminder is scheduled, we will resend the confirmation request within the reminder message.
Tip: Confirm your client's email or phone number—particularly for new clients—to ensure your client receives the appointment confirmation request or reminder.
Collect additional information from your customers after an appointment is booked using Contract Templates. If you have multiple locations, you will need to create contracts for each location.
Learn how to send digital customer contracts with Square Appointments.
Email Notification Customisation
Use this section to customise the optional message in the email notifications sent to your clients. Use bracketed variables to include dynamically generated information. Text message notifications cannot be customised. Emails are sent in the language of your business.
Click any email or text template to customise a notification. Note: Don't include marketing or promotional material.
Engage with Your Clients with Square Marketing
Build out a list of your services and choose which staff members can be booked for those services. Learn about embeddable website widgets to override these settings.
|Seller Community: Ask questions, get answers, and hear how other Square sellers are using the Appointments' booking widget.|
Create your services from the Service Library tab in the Item Library of your online Square Dashboard:
Click Create Service.
Enter the service name, description, duration, and a pricing option.
Click Add Variation to add variation details, choose online booking options, and select available locations.
Block off any necessary transition time between appointments and click Save.
Many service prices may vary depending on the client and the service duration. Pricing options allow you to control how a service’s price is displayed to a prospective client during online booking. Your options:
Fixed Pricing: A fixed price will display the exact price to the client.
Example: “Haircut: $50”
Variable Pricing: A customised price will be entered at the time of checkout.
Example: “Haircut: Price Varies”
Display Pricing: Displays custom text alongside the service.
Example “Haircut: Free” or “Haircut: Call Us”
Edit the Order of Displayed Services
You can change the display order of your online Appointments booking services. To do so from your online Square Dashboard:
Click Customers > Appointments > Online Booking > Channels.
Next to Enable online booking, click Manage.
Select Manage service and category order, then toggle on
Display categories online.
Note: If you have multiple locations, click ••• and select Manage service and category next to the location’s booking site you want to edit.
Drag and drop categories to change the order in which they're displayed. and services to change the order in which they're displayed under a category.
Note: To edit categories or a service category, go to Items > Services.
Note: If you do not need to organise your services into categories and only need to change the order of your services, follow the steps above but do not toggle the Display categories online option.