Process refunds for payments directly from the Square app or your online Square Dashboard. All refunds must be processed within 120 days of the payment date. 

An employee’s ability to process refunds is determined by their role and permissions.

Overview: Refunds with Square

Refund Details Payments
Full Refund Yes
Partial Refund Yes
Itemised Refund Yes
Processed more than 120 days ago No

Note: If 120 days has passed from the original payment date, you’ll need to refund your customer outside of Square.

How Refunds Work

Square first looks to your Square account balance to cover the refund amount. If your account balance doesn’t cover the refund, Square will withdraw the amount you were paid (sale amount minus initial processing fee) from your bank account and then credit it back to your customer’s card.

For example, if the amount of the original transaction was $25, then $24.52 is withdrawn from your account balance and the fees ($0.48 in this case) are covered by Square. The full purchase amount is always returned to your customer.

Refund Timeline

Refunds may process immediately, but can take up to seven business days to complete. 

Note: Refund requests that aren’t covered by your Square balance may not be approved, even if requested within 120 days of the payment date. 

Cash, Cheques and Other Tender Refunds

To balance your books, you can refund cash, cheques and other tender payments within 180 days of the payment date. Square doesn’t process any funds for these payment types and functions only as an organizational tool.

Learn how to process a refund from your Point of Sale app or online Square Dashboard.

Refund Policy

Customise your refund and return policy from the Receipt settings in your online Square Dashboard. Your policy appears on email, text and printed receipts. If a return policy is absent, it’s assumed there’s no policy. Be sure to clearly state if you don’t offer refunds or warranties.

Note: All major card companies allow cardholders to charge back purchases if a customer can demonstrate that they didn’t receive the purchased product or service. Learn how to protect yourself against chargebacks.

Learn how to process a refund from your Point of Sale app or online Square Dashboard.