MERCHANT SERVICES 101:

Merchant services are simple with Square.

How you accept credit and debit cards is a big decision that can cost you time and money. It’s important that you know exactly what you’re signing up for.


What are merchant services?

Merchant services encompasses the hardware, software, services and financial relationships that businesses need in order to accept and process card payments. Many types of entities are authorised to be merchant services providers, also known as merchant account providers, credit card processors, acquirers, acquiring banks or processors.

What is a merchant account?

A merchant account – aka merchant services account – establishes a business relationship with a merchant services provider, like a bank, and enables a business to accept debit and credit cards, Apple Pay, Google Pay and other contactless payments, eCommerce transactions and more.

What you can expect from merchant services.

Software

Software that makes it easier to keep track of and process payments.

Card payments

What you see is what you get with Square. That means no hidden fees or surprises. Just one low rate for every tap, insert or swipe. That’s it.

Security

Ensure your business is PCI Compliant and help protect it
against fraud and payment disputes.

Hardware

Payments hardware to help you quickly ring up items.

Bank transfers

Ability to transfer money to a bank account to give
you fast access to the money you make.

How Square supports every part of your business.

Clear and consistent pricing

What you see is what you get with Square. That means no hidden fees or surprises. Just one low rate for every tap, insert or swipe. That’s it.

No long-term contracts

With Square, you don’t have to worry about getting locked into long-term commitments or costly contracts.

Free POS software

Get started for free with the Square Point of Sale app. It works with your phone or tablet and seamlessly integrates with our range of hardware options.

Affordable hardware

Square’s hardware is reasonably priced and works for businesses of all kinds. Plus, there are no maintenance fees or hardware rental fees to worry about.

Dedicated Square support

Phone support from our Australia-based team is available from 9 a.m. to 5 p.m. AEST. Alternatively, email us 24/7 or message us via online chat. You can also connect with other sellers in our Seller Community.

Get started right away

See how easy it is to get set up with Square. It only takes a few minutes to get up and running.


Built-in security

From fraud protection to dispute management to making sure your business is PCI compliant, Square provides tools and services that are built to protect your business.

Everything you need to start taking card payments.

Software designed for every type of business.

Take care of your entire business with Square’s software. Our tools are built for desktop, tablet and mobile, so you can run your business anyway you want.

Hardware to push your business further.

No matter where you’re selling, Square has just the hardware you need to ring up items and accept payments fast. And there are no hidden fees or hardware rental fees to worry about.

Square Register
Get an all-in-one POS register that lets you start selling right out of the box.

Square Terminal
Take payments, print receipts and run your business with a powerful and portable payment terminal.

Square Stand
Turn your iPad into a point of sale and take every kind of payment.

Square Reader
Take contactless payments anywhere with a reader that pairs directly with your device.

Start taking payments in minutes.

Accept payments quickly. Get paid fast.

Custom pricing for your business.

If you’re processing more than $250,000 every year, we may be able to design custom pricing packages for your business. Custom pricing will vary depending on your processing volume, average ticket size, your history as a Square seller and many other factors.

See if you’re eligible for custom pricing

FAQs

  • What is a merchant facility?

    A merchant facility is a broad term that describes the hardware, software, services and financial relationships needed for businesses to accept and process credit or debit card payments from their customers.

  • Do I need a business banking account?

    You’ll need a dedicated bank account in order for Square to transfer your Square Balance, so you can spend your well earned money.

  • How can I switch from my current merchant services provider to Square?

    Switching is easier than you think. You can sign up for free in minutes and be ready to start taking payments. If you need extra help, our Customer Success team is available Monday-Friday, 9 a.m. to 5 p.m. AEST.

  • What are Square’s merchant fees?

    Square’s pricing is simple and transparent. You will pay 1.9% every time a customer taps or inserts their card in person on a Square Reader, 1.6% per transaction if you use Square Terminal or Square Register and 2.2% per transaction for any online payments or where you manually enter customer details. That’s it. There are no additional fees.

  • What type of payments can I take with Square merchant services?

    With Square merchant services you can accept credit cards, debit cards, EFTPOS or mobile payments through our payment gateway for both in-person and online or card-not-present payments.