Sell with Square Online FAQ
Review answers to frequently asked questions about preparing your Square Online site for online selling.
Set up items for ecommerce
To start, learn how to add items and categories to Square. Once added, you can manage Square Online item settings from Square Item Library to prepare them for online selling.
The Square Photo Studio app makes it easy to take professional-looking product photos in just a few simple steps. Learn more about getting started with the Square Photo Studio app for details.
Yes. To make items purchasable online, they must have a fulfillment method assigned. Fulfillment methods include shipping, pickup, local delivery, and QR code ordering.
By default, each item’s fulfillment is set to shipping. To change the fulfillment type for your items, head to your Square Item Library. Check out how to manage Square Online item settings from Square Item Library for more information.
If your items display as Unavailable or don’t appear at all on your Square Online site, there are a few things to consider that could be the cause. Learn more about troubleshooting items not visible on your Square Online site.
Yes. To highlight certain items and categories on your site, try using a featured items section in the site editor.
Yes, Square discounts work with online orders from your Square Online site. Learn more about creating discounts and coupons for Square Online items.
Set up checkout and payments
To start, learn more about your checkout options in Square Online.
With Square Online, you can accept payments with Square’s payment processor, as well as Square Gift Cards, Square Pay, PayPal, and more. Learn about accepting payments with Square Online for more information on all of your online payment options.
Create a great customer experience
Customer accounts for Square Online is a buyer-facing feature that provides a more personalized buyer experience and helps drive repeat purchases. When buyers create a customer account, they establish a buyer account with Square that makes it easy to manage their relationship with your online business, including the ability to:
- Track the status of existing orders
- Reference past orders and easily reorder their favorites
- View and edit Square Pay information for a faster checkout experience on future orders
Learn more about customer accounts for Square Online.
Yes. The Square Online personalized order screen provides buyers with a dynamic landing page that personalizes the ordering experience on your website. Think of it as a customized version of your ordering page with several added benefits for customers including quick reordering, access to customer accounts, customized promotions, loyalty status, and much more. Learn more about creating a personalized order screen with Square Online.
Yes. If you have multiple locations, when your customers place an order online, they can specify the location they want to order from. Learn more about managing multiple locations with Square.
Yes. Customers who place orders on your site will be added to a list in your Customer Directory. Learn more about getting started with Square Customer Directory.
Yes. Learn how to sell eGift Cards on your Square Online site for details.