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Troubleshoot Non-visible Items in Square Online

If your items display as Unavailable, or don’t appear at all on your Square Online site, there are a few things to consider that could be the cause. Learn more troubleshooting details below to make sure your items are available for purchase online.

Pickup and Delivery Hours not Defined

When items have the pickup and/or delivery fulfillment method(s) selected, but there are no pickup and/or delivery hours defined, items will not be available for purchase. To set up pickup and/or delivery hours, please follow the directions below:

  1. From the Square Online Overview page, go to Fulfillment > Pickup & Delivery.

  2. Select your location, and edit the Hours.

If you don't intend to use pickup or delivery, you can change the fulfilment method for each of your items to just shipping using the bulk editing method.

Imported Items Automatically Marked Unavailable

If you've enabled the Mark as unavailable option for all newly imported items, then all of those items will display as Unavailable on your site. To resolve, please follow the directions below:

  1. From the Square Online Overview page, go to Items > Item Sync or Shared Settings > Item Sync.

  2. Under Sync settings, toggle the Mark as unavailable option off.

Doing this will prevent future items from automatically being marked as Unavailable, but you'll need to manually change the availability for items you've already imported using the bulk editing method.

Mobile Location vs Physical Location

Square Online does not sync item stock from mobile locations, so items only available at a mobile location will be marked as Unavailable in Square Online. To resolve, please follow the directions below:

  1. From the online Square Dashboard, go to Account & Settings > Business > Locations.

  2. Select the mobile location in question, and change the Location Type to Physical Location.

Once complete, items will resync, and you will be able to mark them as Visible via the Square Online Overview page in Items > Site Items using the bulk editing method.

Item Stock not Listed or Tracked

If there is no stock listed for some items, be sure that stock numbers are added to those items if marking them as Visible doesn't display them on your site. To add stock to your items in Square Online, please follow the directions below:

  1. From the Square Online Overview page, go to Items > Site Items and select an existing item.

  2. In the Options area of the item, select the link under Stock.

  3. In the popup window, toggle on Track stock.

  4. If you have stock history enabled, select a restocking preference to update.

  5. Enter a number to manage the stock, and select Update Stock.

  6. Finish all other edits to the item, and select Save when finished.

Any stock changes in Square Online will sync to your Square Item Library, and vice versa. Learn more about managing stock in Square Online.

Featured Items Missing

If you've added a section for featured items in the Square Online site editor, but you haven’t added any items to display on it, then no items will appear on your website. To resolve, please follow the directions below:

  1. Go to the Square Online site editor, and select the section with featured items on it.

  2. Select the button to choose your items, and check all the items you want to feature in the section.

  3. Select Save when finished, and Publish the site to see the changes live.

Location not Visbile

Items will be unavailable on your website if you have multiple locations and multiple websites, but a location isn't visbile on any of your websites. To make sure the fulfillment location is marked as visible, please follow the directions below:

  1. From the Square Online Overview page, go to Fulfillment > Pickup & Delivery.

  2. Select Edit Location, and Edit the Site visibility so you may select which sites each location is visble on.

  3. Select Save when finished.

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