Troubleshoot items not visible on your Square Online site
If items display as Unavailable or don’t appear at all on your Square Online site, this could be caused by a few scenarios such as items not being assigned correctly to your website or missing required information.
Before you begin
Follow these instructions in sequential order.
Step 1: Assign items to your site for purchase
Sign in to your Square Dashboard and click Items & orders > Items > Item library.
Select an existing item.
Under ‘Where it’s sold’, use the toggles to determine which websites the item should be assigned to.
Click the Site visibility drop-down menu to set the visibility of the item to Available or Hidden.
Click Save.
Step 2: Add missing prices to item variations
Sign in to your Square Dashboard and click Items & orders > Items > Item library.
Select an existing item.
In the Variations section, add your prices.
Click Save.
Step 3: Item stock not listed or tracked
Sign in to your Square Dashboard and click Items & orders > Items > Item library.
Select an existing item.
In the Variations section, select Manage stock.
In the pop-up window, toggle on Tracking.
Select a restocking preference to update from the Select reason dropdown menu.
Enter a number to manage the stock and select Done.
Click Save.
Step 4: Pickup and delivery hours not defined
Sign in to your Square Dashboard and click Settings > Account & Settings > Fulfilment > Pickup & Delivery.
Select Edit by your location, and go to Pickup or Delivery to update the fulfilment hours.
Click Save.
Step 5: Location not visible for pickup and delivery
Sign in to your Square Dashboard and click Settings > Account & Settings > Fulfilment > Pickup & Delivery.
Select Edit by your location, and go to Site visibility to choose on which sites the location should be visible.
Click Save.
Step 6: Location mobile instead of physical
Sign in to your Square Dashboard and click Settings > Account & Settings > My business > Locations.
Select your mobile location.
Under ‘Business address’, change the Location type to Physical location.
Click Save.
Step 7: Featured items missing from site
Sign in to your Square Dashboard and click Sales channels > Online > Website > Edit site.
Select the section on your site with featured items on it.
Select the button in the editing panel to choose your items and tick all the items you want to feature on the section.
Click Save.
Publish your site to see the changes live.