Edit the shipping address of an order with Square for Retail
About editing shipping addresses
After a customer places an order, there may be times when the customer requests changes to the shipping address before the order has shipped. You can update these order details without having to cancel the order and create a new one.
Before you begin
Select each dropdown below for things you need to know when updating a shipping label.
You can void the shipping label and proceed with editing the shipping address on the order as long as all of the items have not been marked as shipped in your point of sale app.
You can update the recipient address for the unshipped items. The new address will apply to all items that have not shipped. You cannot update the address for a single unshipped item.
Updating the shipping address for an order will not automatically update the same customer’s profile in your Customer Directory.
Updating the address during order management flow does not cause any changes to the payment amount or fees the customer is charged for the order.
Then the address cannot be changed. If all items in the order are already in shipped status, you can create a shipping label outside of Square with a different address for your customer. In this case, be sure to communicate the address change with your customer as they will not see the updated address in their shipping notification email.
Edit the shipping address
You can edit the address on an order in the Square Dashboard, Square POS app with retail mode enabled, or from the Square Retail POS app.
- From your Order Manager, open the main menu and tap Orders > Active. For more specific results, sort by the order or fulfillment date.
- Tap the order with the shipping address you want to edit.
- Select Edit Address > Verify.
Square will run this address through our database, recommending changes where needed. If prompted with a shipping address confirmation screen, choose the address that best matches the customer’s provided information and tap Done. If you prefer to use the original address and not verify it, tap Skip.
- From your Order Manager in your point of sale app, open the main menu and tap Orders > Active. For more specific results, sort by the order or fulfillment date.
- Tap the order with the shipping address you want to edit.
- Select Edit Address > Verify.
Square will run this address through our database, recommending changes where needed. If prompted with a shipping address confirmation screen, choose the address that best matches the customer’s provided information and tap Done. If you prefer to use the original address and not verify it, tap Skip.