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Edit the shipping address of an order with Square for Retail

Who is this article for?
This article is for retail owners and staff subscribed to Square for Retail Free, Plus, or Premium. and want to edit the shipping address on their customer’s order. Your team members must have specific permissions enabled. Learn more about custom permissions with Square.

When to edit a shipping address

After a customer places an order, there may be times when the customer requests changes to the shipping address before the order has shipped. You can update these order details without having to cancel the order and create a new one.

Before you begin

Select each dropdown below for things you need to know when updating a shipping label.

If you have already created a shipping label

You can void the shipping label and proceed with editing the shipping address on the order as long as all of the items have not been marked as shipped in the Square Retail POS app

If the order has multiple fulfillments

You can update the recipient address for the unshipped items. The new address will apply to all items that have not shipped. You cannot update the address for a single unshipped item.

Updating your customer’s info

Updating the shipping address for an order will not automatically update the same customer’s profile in your Customer Directory.

Accounting for taxes and shipping fees

Updating the address during order management flow does not cause any changes to the payment amount or fees the customer is charged for the order.

If all items in an order have already been changed to shipped

Then the address cannot be changed. If all items in the order are already in shipped status, you can create a shipping label outside of Square with a different address for your customer. In this case, be sure to communicate the address change with your customer as they will not see the updated address in their shipping notification email.

Edit the shipping address

You can edit the address on an order in the Square Retail POS app and from your Square Dashboard. The instructions are the same for both places.

To get started:

  1. From your Order Manager, open the main menu and tap Orders > Active. For more specific results, sort by the order or fulfillment date.

  2. Tap the order with the shipping address you want to edit.

  3. Select Edit Address > Verify.

Square will run this address through our database, recommending changes where needed. If prompted with a shipping address confirmation screen, choose the address that best matches the customer's provided information and tap Done. If you prefer to use the original address and not verify it, tap Skip.

Related articles

Review the following Support Center articles to optimize order management with Square for Retail: