Edit the Delivery Address of an Order with Square for Retail
After a customer places an order, there may be times when the customer requests changes to the delivery address before the order has been dispatched. You can update these order details without having to cancel the order and create a new one. Visit your Order Manager to update a delivery address after the order has been created.
To get started:
From your Order Manager, open the main menu and tap Orders > Active. For more specific results, sort by the order or fulfilment date.
Tap the order with the delivery address you want to edit.
Select Edit Address > Verify.
Square will run this address through our database, recommending changes where needed. If prompted with a delivery address confirmation screen, choose the address that best matches the customer’s provided information and tap Done. If you prefer to use the original address and not verify it, tap Skip.
Note: Editing the delivery address is available with both Square for Retail Free and Square for Retail Plus.
FAQs
If all items in an order have already been changed to dispatched, the address can’t be changed. If all items in the order are already in dispatched status, you can create a shipping label outside of Square with a different address for your customer. In this case, be sure to communicate the address change with your customer as they will not see the updated address in their delivery notification email.
You can void the shipping label and proceed with editing the delivery address on the order, as long as all of the items have not been marked as dispatched in the app.
If you need to update the address on an order with multiple fulfilments, you can update the recipient address for the undispatched items. The new address will apply to all items that have not been dispatched. You cannot update the address for a single undispatched item.