On-Demand Delivery with Square Online
Square has made delivering orders simple and easy for your business. With On-Demand Delivery, a courier from a reliable delivery service provider will be dispatched automatically to your business' location to fulfill the delivery. Customers can sign up for text alerts, which link to a live map for real-time order tracking.
With On-Demand Delivery, you won't have to pay commissions; just a flat fee of $1.50 per order. You can choose to cover the fee, pass the delivery costs on to your customers, or cover delivery for orders over a certain amount (e.g. free delivery for orders over $50).
|Already have your own delivery staff? Try In-House Delivery.|
Learn best practices for delivery through Square Online to set your delivery offerings up for success.
Turn On-Demand Delivery On
You will first need to enable delivery for your locations. To do so, please follow the directions below:
From your Square Online Overview page, go to Fulfillment > Pickup & Delivery.
Choose a location, and toggle on Accept delivery orders.
Select On-Demand Delivery.
Finish setting up all other delivery features, and select Save when finished.
The Location display name for your business should be descriptive of your location.
Note: By selecting On-Demand Delivery as your delivery option and proceeding, you agree to the On-Demand Delivery Terms of Service.
Set up location
Next, you’ll need to set up a few delivery settings for your location.
Update Fulfillment Settings for Items
Your location is now ready to accept delivery orders, but your items may not necessarily be available for delivery. To default the fulfillment method for newly-added items to a specific fulfillment method, please follow the directions below:
From your Square Online Overview page, go to Items > Item Preferences or Shared Settings > Item Preferences.
Under Default item fulfillment, select Edit.
Select the fulfillment method(s) of your choice to default to.
Select Save when finished.
All items imported in the future will default to your selected fulfillment method(s).
Note: You can edit fulfillment for your existing items at any time from your Square Online Overview page in Items > Site Items. Do this by selecting an individual item and going to the fulfillment section, or by using the bulk editing method.
Manage On-Demand Delivery Orders
You can manage your On-Demand Delivery orders with a few different tools, including the Square Online Overview page, the online Square Dashboard, the Order Manager in Square POS, as well as printed order tickets. Learn more below.
|Cancellation Period||Cancellation Fee||Delivery Fee Refund||Tip Refund|
|Order Placement to Dispatch||None||Refunded||Refunded|
|Dispatch to Pickup||
Postmates: $5.00 charged to your business
|Pickup to Delivery||None||No Refund||Refunded|
|Post-Delivery||None||No Refund||No Refund|
If an appeal with the On-Demand Delivery courier is successful, the disputed amount will be credited back to your Square account within 31 days.
You will receive an email from Square when the credit has been processed to your account. You can see these adjustments from the Balance Overview page in the online Square Dashboard by going to Transfer Reports and selecting a report. When the report loads, view what’s listed under Total Collected > Other.
In the event of a cancellation, it is solely your responsibility to determine and pay out the appropriate refund amounts agreed upon between you and your customer (per your business’ refund and cancellation policy).
Learn more about the On-Demand Delivery Terms of Service for more information.
Switch Delivery Types
From the Square Online Overview page , go to Fulfillment > Pickup & Delivery.
Under the location in question, select Edit location.
Edit the Delivery settings.
Choose between delivering orders with your own couriers using In-House Delivery, or with third party couriers using On-Demand Delivery.
Complete all other delivery details, and select Save when finished.
Turn On-Demand Delivery Off
Go to your Square Online Overview page > Fulfillment > Pickup & Delivery, and click the toggle to turn off delivery. You can turn delivery back on with the toggle at any time and restore your previous settings. If you would like to temporarily stop accepting all online orders regardless of fulfillment method, go to your Square Online Overview page > Settings > Checkout, and click the toggle to turn off online ordering.