Customize Email and Text Alerts from Square Online
As customers complete orders from your Square Online site, they can receive email and text alerts for real time updates on their order's progress, as well as other alerts related to their items and carts.
Note: Sending certain email alerts requires an upgrade on your Square Online site.
When your customers make a purchase through your Square Online site, they’ll automatically receive email notifications at the email address they entered during checkout. You can edit these emails and their content at any time.
Note: Receipts emailed to customers for sales made at your physical locations will continue to be customized from your Account & Settings page under Business information > Receipts. Learn more about customizing your receipts and invoices for your physical locations.
Note: Using order status text alerts requires an upgrade on your Square Online site.
On top of emails, customers can also receive text message alerts related to their orders for a faster way to receive updates.