Configurer les alertes par courriel et par texto à envoyer aux clients pour les commandes Vente en ligne Square
À propos des notifications par courriel et par texto
Quand les clients commandent à partir de votre site Vente en ligne Square, ils ont la possibilité de recevoir des notifications sur la progression de leur commande en temps réel par courriel et par texto, ainsi que d’autres notifications à propos de leurs articles et de leur panier.
Avant de commencer
Pour configurer les alertes par courriel et par texto à envoyer aux clients pour les commandes Vente en ligne Square, vous avez besoin d’un site Vente en ligne Square. Découvrez comment configurer votre site Web Vente en ligne Square.
Lorsque vos clients effectuent un achat sur votre site Vente en ligne Square, ils reçoivent automatiquement des notifications par courriel à l’adresse qu’ils ont indiquée lors du passage en caisse. Vous pouvez à tout moment modifier ces courriels et leur contenu.
Si vous proposez le ramassage, les clients peuvent recevoir un texto lorsque vous avez reçu leur commande et lorsqu’elle est prête à être ramassée. Découvrez comment configurer les options de cueillette avec Vente en ligne Square.
Si vous proposez la livraison à partir de votre site Vente en ligne Square, les clients peuvent s’inscrire aux alertes par texto pour recevoir des mises à jour lorsque leurs articles sont en cours de préparation et remis pour livraison.
Si vous offrez la livraison sur demande, les clients peuvent s’inscrire pour recevoir des alertes par texto, qui renvoient à une carte en direct pour un suivi et une actualisation des commandes en temps réel.
Découvrez comment configurer les options de livraison avec Vente en ligne Square.
Configurer des alertes par courriel
The sender profile lets your customers know who you are as a business and is the information that displays in the email’s footer with your business name, email address, and physical address.
- Sign in to Square Dashboard, then go to Appointments > Settings > Communications.
- Click Email & Text Alerts > Add Profile and select a sender profile.
- Click Edit to adjust additional profile information. Click Save.
- Click Save when finished. This will trigger an email that’ll be sent to the email address in your sender profile
- Select the button in your confirmation email to complete the sender profile verification.
If you have multiple sites, you can create a different sender profile for each one. You can also specify the email address from which store emails are sent, including the sender name, business address, logo, and more, that way customers can recognize emails sent on behalf of your different sites.
You can customize your email theme with your brand colors and logo.
- From the Email Theme section, click Edit Email Theme.
- Select a theme and click Continue.
- Edit the fonts and colors and click Apply Theme when you’re finished.
You can customize the following store emails:
- Order Confirmation: This is sent after a customer completes a purchase. This email contains details about the transaction and what items are included in the order.
- Order Prepared: This is sent to confirm an order is done being prepared and is ready for pickup as indicated in the Orders tab.
- Items Shipped: This is sent when you mark an order as shipped in the Orders tab.
- Items Refunded: This is sent when you refund items in the Orders tab.
- Items Canceled: This is sent when you cancel all or part of an order in the Orders tab.
You can customize specific emails for order confirmations, refunds, item reviews, and more.The store email editor is separate from the site editor for your Square Online site. This editor has a drag-and-drop interface that allows you to select and drag features of your choice and drop them onto different areas of your email as needed.
- From the Email Previews section, click ••• > Edit Email next to the email type you want to edit.
- Consider adding images, social icons, or a custom header or footer message with additional information about your business.
- When finished, click Save and Close.
- Receipts emailed to customers for sales made at your physical locations will continue to be customized from your Account & Settings page under Business information > Receipts.
Note: Not all elements or text of an email can be edited.
Configurer les alertes par texto
On top of emails, customers can also receive text message alerts related to their orders for a faster way to receive updates.
- Sign in to Square Dashboard, then go to Appointments > Settings > Communications.
- Click Email & Text Alerts.
- From the Text message alerts section, toggle on Pickup & delivery text message alerts.
- Sign in to Square Dashboard, then go to Appointments > Settings > Communications.
- Click Email & Text Alerts.
- From the Text message alerts section, toggle on Send order status text messages to customers.
- Sign in to Square Dashboard, then go to Settings > Account & settings > Fulfillment > Pickup & delivery.
- Click Advanced settings.
- Under On-POS arrival alerts, toggle on Allow customers to reply HERE via text to announce they’ve arrived.
- Click Save.
When your customer’s been notified via text message that their Square Online order is ready for pickup, they can respond with “HERE” to the text message alert (rather than calling you) when they’ve arrived at your location. You’ll see that the customer’s arrived through a notification on your Square POS with the order information displayed. The order can then be brought out to the customer and be marked as complete.
