Back to Home

How Customers Redeem Their Coupons

Square merchants can send coupons to customers via SMS, email or Facebook. Check the coupon details to see if it can be redeemed by visiting a merchant’s location or online.

Square Sellers: You can use coupons created from your Online Store Dashboard in a Marketing campaign to be redeemed online. Learn more about adding an Online Store coupon to a Marketing campaign.

Redeem A Coupon Online

If you receive an online store coupon, you can enter in the coupon code at check out on the merchants online store.

When you redeem a coupon, your card statement may initially show a pending charge for the full transaction amount. When the transaction is finalized, usually 1-2 days later, the charge will reflect the discounted price.

Redeem A Coupon In Store

When you visit a merchant, you can redeem your coupon by providing the cashier with your coupon code at checkout.

When you redeem a coupon, your card statement may initially show a pending charge for the full transaction amount. When the transaction is finalized, usually 1-2 days later, the charge will reflect the discounted price.

Reward Redemption Frequently Asked Questions

How did Square get my contact information?

After you visit a business and provide your email address to receive digital receipts via email, businesses you frequent may deliver messages via Square that include discounts and coupons [via Square Marketing] (https://squareup.com/email-marketing). Only businesses you give your email to directly will have you contact information. Other businesses can send you promotions, but they won’t be able to see your email address.

How do I update my email preferences for receipts from Square merchants?

Open any email receipt you’ve received from a Square merchant and click Manage Preferences. Learn more about managing your receipt preferences.

Can coupons be redeemed at a merchant’s website or online store?

Yes! Coupons may be redeemed on a merchants online store depending on the merchants available online store coupons.

Can I use a coupon for an appointment I’ve booked at a Square seller?

Currently, you can use a coupon for an appointment when you pay in person. If you’re pre-paying for the appointment, you cannot use a coupon.

Can I redeem a portion of a coupon and keep the difference for later?

Not at this time. A coupon can be redeemed once. If you don’t redeem the full value, the remainder of the reward can’t be redeemed at a later time.

Still need help? Learn from our Seller Community

Visit the Seller Community