Learn About the Square Appointments App
The Square Appointments app lets you view, create, edit, and accept appointments. The calendar’s intuitive design helps you organize your day at a glance — putting client information and point of sale capability at your fingertips. The Square Appointments app is available on iPhones and iPads running the most recent version of iOS.
To process payments for an appointment, simply click Checkout on the booked appointment to navigate to the point of sale section of the Appointments app. Processing payments through a booked appointment will automatically associate services, staff, and client information with the sale.
Download and Set Up the Square Appointments App for iPhone
Tap the App Store icon.
Tap the search icon (magnifying glass) and search for Square Appointments.
Tap Get next to the Square Appointments app icon and follow the prompts to complete the download.
Follow the prompts to set up your app.
If you’re a staff member of a Square Appointments account holder, you can log in to the app on your own device with the email and password you use to log in online. If you don’t have access to login, speak with your manager or the account holder.
Appointments App Overview
To get started, tap the three horizontal lines to bring up your navigation bar > tap Calendar.
To interact with your calendar:
Swipe on screen to view a full day or change the date.
Tap the calendar icon to view your calendar by month.
Tap the list icon to view today’s agenda.
Note: Recurring appointments or events cannot be edited in app.
You’ll receive iOS notifications for any client-booked appointments, appointment requests, and reschedule requests. You won’t receive notifications for appointments you book or reschedule yourself. To manage your Square Appointments notifications, visit your online dashboard.
If you’re using the Square Appointments app on an iPad, your calendar view will include all of your staff members, so you can see all upcoming bookings at a glance. Tap the filter icon to limit your calendar view to specific staff members.
From your app navigation bar, tap Clients to view and edit client information, view their appointment history, or book an appointment. Tap the phone, text message, or email icon to contact the client. Staff members will only see their own clients. Tap the + icon to add new clients individually.
If you accept walk-in appointments, or need to sell an item on the spot, the Checkout tab allows you to process client sales without a booked appointment.
Take action such as disabling or enabling your online booking site, promote online booking to customers via text and email, and enable client prepayment or No-Show Protection. You can also review your online booking site at any time.
You can create invoices to send to your clients for items or services.
View each transaction processed through your Square account. Search for a receipt number or card to locate a transaction to issue a refund.
The Appointments app offers powerful reporting tools, such as sales and deposit summaries. View your current Square balance — filter by date, device, or employee.
If your business sells items in addition to services, you create and manage items directly from the app.
Tap Settings to set up and manage the following:
Business Hours: Set your timezone and manage business hours. Select a day of the week to mark your business Open and Add Additional Hours to customize hours of operation. For example, Tuesday’s business hours could be from 9:00 a.m. - 1:00 p.m. and 2:00 p.m. - 7:00 p.m. to include time for lunch or a shift change.
Notifications: Choose your notification preferences. Currently, notifications can only be edited from your Online Booking Site. View your Online Booking Site and enable client prepayment or No-Show Protection.
Taxes: Create or add taxes to apply to items and services. Note: Taxes will not apply automatically to services.
Signature & Receipts: Choose to have your clients sign on a printed receipt or directly on your device screen.
Tipping: Allow clients to tip staff members in either percentages or whole dollar amounts.
Offline Mode: Accept swiped card payments when your Internet or data are temporarily unavailable.
Swipe Chip Cards: Allow your staff to process chip cards with the magnetic strip.
Employee Management: Enable Track Time from Point of Sale to allow your staff to log their hours with time cards.
Open Tickets: Save a client’s purchase information to allow them to pay at a later date.
Customer Management: Collect client information.
Email Collection: Clients who sign up for your mailing list will be reflected in the Collected Emails group of your Customer Directory.
Card Readers: Pair your contactless and chip card reader or view connected hardware.
Printers: View, edit, or connect a printer to your device.
Business Information: Update your business information, such as address, logo, and contact details.
Transfers: View transfer schedule and set up