Accept Payments with Afterpay on Square Online FAQ
Afterpay is a buy now, pay later (BNPL) service that allows customers to pay for online orders in four interest-free payments over six weeks. You get the full amount – up front.
Afterpay requires no additional integration with your Square Online site. You’ll be automatically enabled to use Afterpay so you can boost online sales, increase average cart size and attract new customers. Learn more about how Afterpay works on their website.
You can also learn more about accepting payments on Square Online for more information on all of your online payment options. For information on Afterpay fees, eligibility and enabling it on your site, take a look at accepting payments with Afterpay on Square Online.
Afterpay and Square Online
With Afterpay enabled for your website, your customers can order online and check out as usual. When they get to your checkout page, they can select the Afterpay option and sign in to their Afterpay account to complete and pay for their order. The first payment is due at checkout, and the final three payments are due every two weeks starting from the purchase date. All instalment payments are interest-free.
For example, if a total order costs $100, the buyer will pay the first $25 upon completion of the transaction. Then, they’ll pay $25 every two weeks from the transaction date until the order total is paid off. This means the buyer will complete their payments six weeks from the transaction date.
There are many BNPL providers on the market, but what sets Afterpay apart is their one transparent solution to shoppers with no interest, no hidden fees and no catch. Afterpay already comes integrated with Square eCommerce products, so you can start accepting payments in minutes.
No, there isn’t a separate contract to sign. You can disable Afterpay at any time. If you choose to use Afterpay, you must agree to the Afterpay Merchant Terms.
The platform is set up so Afterpay takes on the risk of fraud for you, so you can focus on growing your business.
Square Online websites won’t initially be listed in the Afterpay Shop, but we’re working on allowing select sellers to easily list their storefront and products on the Afterpay app in the future.
Yes, Afterpay offers several marketing resources on their website for you to use and get started.
Square Online Payments, Orders and Items
You’ll get paid the full amount at the time of purchase, minus the transaction fee on the total order. There are no processing fees charged on the remaining instalments and no other monthly fees or activation costs.
Orders can be refunded from the Order Manager or Square Online Overview page in your Square Dashboard, as well as the Order Manager in your Square POS, just like any other order. Your customers will receive an email from Afterpay confirming the details of the refund. Learn more about Afterpay refunds in their support centre.
Note: A refund can only be processed for an Afterpay payment taken within 120 days.
Eligible purchase range refers to the prices for which Afterpay is available to buyers on your Square Online site. There’s an eligible purchase range for order totals and one for individual items. The default ranges in your account are based on what type of business you have.
Yes. To adjust the eligible purchase range for Afterpay payments through Square Online:
- From your Square Online Overview page, go to Settings > Checkout or Shared Settings > Checkout.
- Under Afterpay, select Edit to adjust the eligible purchase range.
- Set a minimum and maximum price for both order totals and individual items. Note: The maximum cannot exceed $2,000.
- Select Save when finished.
When the order or item total is outside of the eligible purchase range, Afterpay won’t be shown as a payment option to buyers on your Square Online site.
Not at this time. However, we look forward to introducing more control of Afterpay availability in the future.
All remaining payments are handled entirely by Afterpay, so if your customer is late or misses a payment, it has no effect on you. If your customer asks, you can direct them to contact Afterpay for more information.
Afterpay and Other Square Products
Accepting Afterpay for Square Appointments booked through Square Online sites isn’t possible at this time.
Currently, customers cannot purchase Square Gift Cards using Afterpay on Square Online. In the meantime, your customers can apply a gift card via your Square Online site before checking out with Afterpay to pay for the remaining balance.
Yes. If your customer joined your Square Loyalty program, they’ll receive the corresponding Loyalty points for their entire Square Online transaction. Loyalty rewards, gift cards and coupons can all be used with Afterpay as long as the remaining cart balance is still within the eligible purchase range.
Afterpay Buyer Experience
As a buyer, you’ll add items to your cart as usual. Once you opt to check out, you can select the Afterpay option to pay for your order in four instalments. Learn more about how Afterpay works on their website.
Learn more about who can use Afterpay in their support centre.
Afterpay transactions on Square Online can’t be made through digital wallets such as Apple Pay or Google Pay at this time. You can use Afterpay in-store from your digital wallet with Square merchants.
When you request a refund from a Square seller, they’ll process the refund on their end and the amount returned to you will come from Afterpay. Questions regarding your refund, outside of requesting it, should be directed at Afterpay. You can also learn more about Afterpay refunds in their support centre.
For questions about a purchase made through Afterpay, contact Afterpay directly through their support centre or review their support articles. They’ll be able to assist you with your questions about your payment schedule, late fees, refunds and more.