Once you place an order via Square Shop, your reader will arrive in 5 to 7 business days. When your reader is shipped, you’ll receive an email with tracking information, which you can use to follow your order. If you need your hardware more urgently, Square hardware may be available at a store near you.
At the moment, discounts aren’t available for the Square Reader, but you can pay for the reader in instalments instead of a one-time charge with Square’s hardware instalment plan. Learn more about the instalment plan.
You can continue to use your magstripe reader, but you won’t be able to use the Square Reader at the same time, as they don’t work together. To process magstripe cards, you can use the Square magstripe reader alongside your Square Reader. Note: The magstripe reader no longer comes with the Square Reader and is no longer sold separately.
Yes, just make sure you have a strong Wi-Fi or mobile data connection to process payments and that your reader is fully charged before use. A fully charged battery will provide enough power to last you a full business day of transactions.
Yes, you can use any standard micro-USB to USB cable for Square Reader (1st generation) or USB-C to USB cable for Square Reader (2nd generation). While we can only guarantee that the chargers we provide are supported, many sellers have had success charging with other cables.
You can connect your reader to any compatible device that supports BLE Bluetooth connections. Remember, you’ll need to forget the reader from your old device before you attempt to pair your reader with a new device. If you have any trouble connecting your reader to a new device, check out our troubleshooting steps.
Square Reader (1st generation) will go into a low power state if it hasn’t taken a payment for awhile and will remain connected to your device for eight hours. Any interaction with the reader through Point of Sale will wake it up from this low power state as long as the reader is within three metres of the device. The reader will power off completely after eight hours of inactivity. After this point, you will need to press the button on the reader to reconnect.
Stay Connected is a feature built into Square Reader (2nd generation) to maintain connectivity, improve reliability, help save battery and eliminate the need to press the power button to re-pair the reader after a period of inactivity.
Square Reader (2nd generation) will go into a low power state if it hasn’t taken a payment for awhile and will remain connected to your device for 30 days. Any interaction with the reader through the previously paired Point of Sale will wake it up as long as the reader is within three metres. of the device. The reader will power off completely after 30 days of inactivity. After this point, you’ll need to press the button on the reader to reconnect.
Note: Stay Connected only works if the Square Reader(s) have been paired to the device already. If the reader has never been paired to the device, you’ll need to go through the initial pairing process.
To power it on, push the button on the reader. Once it’s on, you don’t need to worry about turning off the reader. The reader will automatically go into sleep mode when not in use after 2 hours to save battery.
Contactless payments describe the act of paying without touching anything. NFC (Near-Field Communications) is a technology that allows for contactless payments. Using radio frequency, NFC allows devices (e.g. smartphones) to wirelessly communicate at close range to do things like process payments. Apple Pay and Google Pay are both forms of NFC and types of contactless payments.
Yes, they’re just as secure as accepting chip cards. In some cases, because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Learn more in Square’s comprehensive guide to Apple Pay.
Chip card payments require additional security steps to transfer and verify chip data. It can take around 6–7 seconds to complete a chip card transaction when it’s inserted into the reader’s EMV card slot.
Yes, you’ll need to leave the chip card in the reader until the transaction is complete. You’ll get a confirmation message in the app and see 4 green lights on your reader when it’s time to remove the card.