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Home>Contactless + Chip & PIN Card Reader

Square Reader for Contactless and Chip FAQ

Review common questions about the Square contactless + chip reader.

Square Reader Questions

When will I receive my Square Reader?

Once you place an order via Square Shop, your reader will arrive in five to seven business days. When your reader is shipped, you’ll receive an email with tracking information, which you can use to follow your order.

What can the contactless and chip reader do?

Your Square contactless and chip reader:

  • Accepts chip credit and debit cards and NFC payments like Apple Pay and Google Pay
  • Works with Square Stand – plug it into the USB hardware hub for instant setup
  • Connects to your supported device wirelessly with Bluetooth LE

You can read a product overview, find tech specs and pricing info from the Square Reader page.

How do I return my reader or order a replacement?

You can return your Square contactless and chip reader within 30 days of the purchase date. If your reader isn’t working properly, and you’ve tried the troubleshooting tips, you can submit a warranty claim to receive a replacement. Make sure to review our warranty and return policy before getting started.

Which devices can I use with the contactless and chip reader?

You can use most Apple iOS devices and many Android devices with built-in Bluetooth Low Energy (BLE). Check if your device is supported.

Which types of payments can I accept?

The contactless and chip reader accepts chip cards (EMV) and contactless (NFC) payments.

Keep in mind: Transactions up to $100 can be processed with tap debit. For debit transactions over $100, customers will be prompted to insert their debit card and enter a PIN.

For more information, check out these resources:

Note: If your customer is not physically present, use Square
or Virtual Terminal to process their payment rather than keying in their card information through the Square app.

I’m having trouble with my reader. Where can I get help?

Review these troubleshooting tips – they solve the most common issues people have with the reader.

Reader Order Questions

Are discounts offered for the reader?

At the moment, discounts aren’t available for the contactless and chip reader, but you can pay for the reader in installments instead of a one-time charge with Square’s hardware installment plan. Learn more about the installment plan.

Device Compatibility Questions

My device doesn’t support BLE (Bluetooth Low Energy). Can I use the reader?

Devices without BLE aren’t currently supported with the reader.

What if I already have a Square magnetic stripe card reader?

You can continue to use your magnetic stripe card reader, but you won’t be able to use the Square Reader at the same time, as they don’t work together. To process magnetic stripe cards, you can use the Square magnetic stripe card reader alongside your Square Reader. Note: The magnetic stripe card reader no longer comes with the Square Reader and is not sold separately.

Can I connect my reader to multiple devices at the same time?

The reader can be used with multiple devices, but it only connects with one device at a time. To connect your reader to another device, make sure to disconnect it from its current device.

To disconnect your reader:

  1. Navigate to More and then Settings.
  2. Tap Hardware and then Square Reader.
  3. Select your reader from the list and tap Forget this Reader twice to confirm.

You can also disconnect the reader by holding down the button on the reader for approximately 20 seconds, until you see solid red lights.

Can I use this reader if my business is mobile?

Yes, just make sure you have a strong Wi-Fi or mobile data connection to process payments and that your reader is fully charged before use. A fully charged battery will provide enough power to last you a full business day of transactions.

Can I use any USB cable to charge the reader?

Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. While we can only guarantee that our charger is supported, many sellers have had success charging with other cables.

Settings and Pairing

How do I connect my reader to a new device?

You can connect your reader to any compatible device that supports BLE bluetooth connections. Remember, you’ll need to forget the reader from your old device before you attempt to pair your reader with a new device. If you have any trouble connecting your reader to a new device, check out our troubleshooting steps.

How do I turn the reader on and off?

To power it on, push the button on the reader. Once it’s on, you don’t need to worry about turning off the reader. The reader will automatically go into sleep mode when not in use after 2 hours to save battery.

What do the lights mean?

The four LED lights displayed on your reader will tell you all you need to know about your reader, check out the guide below:

Connecting your reader  
Four orange lights flashing Reader is in pairing mode
Four green lights Reader has successfully paired
Four red lights Reader failed to pair

Accepting a payment  
One green light Reader is ready to take a payment
Moving green lights Reader is processing a payment
Four green lights Payment was accepted
Four red lights Payment was declined

Note: If you don’t see one green light to initiate a payment after 30 seconds, please tap “Re-enable Apple Pay and Contactless” in the app.

Checking your battery  
Four green lights Battery is fully charged
Three green lights Battery is 75% charged
Two green lights Battery 50% charged
One solid red light Battery 25% charged
One blinking red light Battery is low and charge immediately

If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging.

Charging and Battery Questions

How do I charge the reader and how long will it take to charge?

You can charge the reader by connecting the included USB cable to any power source. Charging will take roughly 2-3 hours, but this will vary depending on your power source.

How long will the battery last?

Battery life will vary depending on usage, but the reader should stay powered through a full day of sales.

Can I use the reader while my mobile device is connected to other Bluetooth devices?

Yes, you can connect to other devices without impacting your connection to the Square contactless and chip reader.

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