Once you place an order via Square Shop, your reader will arrive in 2 to 7 business days. You can also opt in for paid expedited shipping where your order will arrive within 1 to 4 business days. When your reader is shipped, you’ll receive an email with tracking information, which you can use to follow your order.
At the moment, discounts aren’t available for the reader, but you can pay for the reader in instalments instead of a one-time charge with Square’s hardware instalment plan. Learn more about the instalment plan.
You can continue to use your magnetic stripe card reader, but you won’t be able to use the Square Reader at the same time, as they don’t work together. To process magnetic stripe cards, you can use the Square magnetic stripe card reader alongside your Square Reader. Note: The magnetic stripe card reader no longer comes with the Square Reader and is not sold separately.
Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. While we can only guarantee that our charger is supported, many sellers have had success charging with other cables.
You can connect your reader wirelessly or by using the included dock to plug directly into the USB hardware hub of the Square Stand. Keep in mind your device needs to have a strong internet connection to pair your reader and you are unable to use your reader offline.
You can connect your reader to any compatible device that supports BLE Bluetooth connections. Remember, you’ll need to forget the reader from your old device before you attempt to pair your reader with a new device. If you have any trouble connecting your reader to a new device, check out our troubleshooting steps.
To power it on, push the button on the reader. Once it’s on, you don’t need to worry about turning off the reader. The reader will automatically go into sleep mode when not in use after 2 hours to save battery.
Contactless payments describe the act of paying without touching anything. NFC (Near-Field Communications) is a technology that allows for contactless payments. Using radio frequency, NFC allows devices (e.g. smartphones) to wirelessly communicate at close range to do things like process payments. Apple Pay, Google Pay and Samsung Pay are both forms of NFC and types of contactless payments.
Yes, they’re just as secure as accepting chip cards. In some cases because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Learn more in Square’s comprehensive guide to Apple Pay.
Chip card payments require additional security steps to transfer and verify chip data. It can take around 6-7 seconds to complete a chip card transaction when it’s inserted into the reader’s EMV card slot.
Yes, you’ll need to leave the chip card in the reader until the transaction is complete. You’ll get a confirmation message in the app and see 4 green lights on your reader when it’s time to remove the card.