Identify your Square hardware

About identifying Square hardware

There are different generations and versions within generations of Square hardware. Physical attributes and some features may only apply to specific generations and/or versions of your Square hardware.

Identify the generation and/or version of your Square hardware to do the following:

• Check compatibility with mobile devices, other Square hardware and accessories

• Use generation/version specific features

• Troubleshoot issues

• Submit a warranty claim

Before you begin

Learn more about setting up your Square hardware:

• Set up Square Reader

• Set up Square Stand (1st generation)

• Set up Square Stand (2nd generation)

• Set up Square KDS

• Set up Square Terminal

• Set up Square Handheld

• Set up Square Register (1st generation)

• Set up Square Register (2nd generation)

There are two options for checking compatibility for Square hardware:

• Check what Square hardware is compatible with your specific device

• Check what accessories are compatible with your Square hardware

Square Reader

There are two generations and multiple versions of Square Reader.

To identify the exact version of your Square Reader within a generation, you will need to locate the serial number on the back of the Reader.

All Square Readers have a 16-digit serial number. Each Square Reader lists their version number in the 5th to 8th digits of the serial number, like this xxxxMMMMxxxxxxxx. Once you locate the serial number, refer to the MMMM sequence in the serial number.

Square Stand

There are two generations and multiple versions of Square Stand.

Left: Square Stand (1st generation). Right: Square Stand (2nd generation).

To identify the exact model of your Square Stand, you will need to locate your Square Stand serial number. There are two ways to find this:

• With your iPad docked in the Square Stand, open the Square app, tap More > Settings > Hardware > Square Stand > Get Help > Device details. Here you can view the serial number and other information about your device.

• You can also find the serial number physically printed on your device. For newer versions of Square Stand it can be found underneath the iPad, so you will need to disconnect the iPad in order to view it. For older versions of Square Stand the serial number can be found on the underside of the iPad nest.

All Square Stands list their model number in the 5th to 8th digits of the serial number, like this xxxxMMMMxxxxxxxx. Once you locate the serial number, refer to the MMMM sequence in the serial number.

Square Kiosk

There is one version of Square Kiosk hardware.

Square Kiosks list their model number in the 5th to 8th digits of the serial number, like this xxxxMMMMxxxxxxxx. Once you locate the serial number, refer to the MMMM sequence in the serial number.

Square Terminal

There is one generation and two versions of Square Terminal.

All Square Terminals have a 16-digit serial number. Each Square Terminal (1st generation – v1 & v2) lists their version number in the 5th to 8th digits of the serial number, like this xxxxMMMMxxxxxxxx.

To locate the serial number for your Square Terminal:

• The 16-character serial number is located on the bottom of your Square Terminal.

• If you are signed out, tap Change settings > General > About Square Terminal.

• If you are signed in to your account, tap ≡ More > Settings > Hardware > General > About Square Terminal.

To identify your Square Terminal version on Square Dashboard:

1. Sign in to Square Dashboard and go to Settings > Device management > Devices.

2. Click on a Square Terminal device to view more details.

3. View the version number under Terminal details.

Square Handheld

There is only one generation and one version of Square Handheld.

All Square Handhelds have a 16-digit serial number. To locate the serial number of your Square Handheld:

• The 16-character serial number is located on the back of your Square Handheld.

• If you are signed out, tap the gear icon > General > About Square Handheld.

• If you are signed in to your account, tap ≡ More > Settings > Hardware > General > About Square Handheld.

To identify your Square Handheld version on Square Dashboard:

1. Sign in to Square Dashboard and go to Settings > Device management > Devices.

2. Click on a Square Handheld device to view more details.

3. View the version number under Handheld details.

Square Register

There are two generations of Square Register.

All Square Registers consist of a large seller display and a smaller customer display. Both the seller display and customer display have a 16-digit serial number that can be used to identify the generation of the hardware. The generation number is listed in the 4th to 8th digits of the serial number, like this xxxMMMMMxxxxxxxx.

To locate the serial number on your Square Register (1st or 2nd generation) seller display and customer display:

• On the customer display, the serial number can be found on the underside. You may need to disconnect the display from the Square Register to view this.

• On the seller display, the serial number can be found on the backside, near the hinge, facing the customer. You may need to place the unit on its back or lift the screen to view.

  

To identify your Square Register generation through the device’s settings:

• If you are signed in, tap ≡ More > Settings > Hardware > General > About Square Register.

• If you are signed out, tap Change Settings > General > About Square Register.

To identify your Square Register version on Square Dashboard:

1. Sign in to your Square Dashboard and click Settings > Device Management > Devices.

2. Click on a Square Register device to view more details.

3. View the version number under Register details.

Related articles

• Warranty or return your Square hardware

• Process offline payments