The Square Stand can be returned through the retailer you purchased from. It’s also covered by a limited one-year manufacturer’s warranty.
Technical Issues with Square Stand
If you’re having trouble with your Stand, please visit the following Support Centre articles to troubleshoot:
If you’re having technical issues with any of your third-party hardware accessories, visit the appropriate manufacturer’s site for troubleshooting tips:
If you’re still having issues with your third-party hardware accessories, please get in touch with your local Support team.
Square Hardware Limited Warranty
Square Stand is covered by a limited one year warranty.
We want to make sure you’re back to business as quickly as possible. If you’ve already attempted troubleshooting common problems and you’re still having issues with your Square Stand, please follow these steps:
- Complete the warranty claim process.
- We’ll deliver you a replacement hardware unit, with any accompanying accessories. The replacement hardware should arrive in 5-7 days.
- Send us your old hardware within 14 days of receiving your new unit. Use the same box that your replacement unit arrived in and apply the Australia Post label we’ve provided via email. Square will pay for delivery both ways.
Important: Be sure to return your old Square Stand within 14 days of receiving your new unit. Otherwise, we’ll assume you want to keep both units and charge the cost of the new hardware to your credit card on file.
Return Hardware Purchased from Square
Square offers a 30-day, risk-free return policy on all hardware purchased from Square Shop. To return your hardware:
- Locate your Order ID number on your original order confirmation email.
- Complete the return form.
- Include all cords, the original packaging and the original packing slip with your return.
- Upon receiving your return, Square will refund your payment card after confirming that all hardware is included. Refunds will be issued to the original purchasing card within 5-7 working days.
Square products purchased through third-party retailers must be returned in accordance with the respective return and refund policy of the retailer.
Replacement Hardware for Square Standl
If any pieces of your Square Stand Accessory Kit (USB hardware hub, power adapter and power cable) are damaged, please write to our team to submit a warranty claim for these parts. If you have lost any of the parts or are outside of our one year warranty window, you can purchase a new Square Stand Accessory Kit by visiting our Shop.
To request replacement tools for lost items in your Toolkit, write to our team.
Warranty Claims for Third-Party Hardware
If you have issues with third-party hardware accessories purchased from us, please get in touch with our Support team, who will be able to assist you further. If you have issues with third-party hardware purchased from elsewhere, please get in touch with the retailer, or refer to the manufacturer’s website for warranty return details.