System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Overview

Square Hardware Limited Warranty and Returns

Any piece of Square hardware can be returned directly to the original point of purchase, whether that be the Square Shop or a physical retailer in accordance to the retailers return and exchange policy.

Square Stand, Square Terminal, and Square Reader are covered by a limited one-year manufacturer’s warranty. Square Register is covered by a limited two-year warranty.

Technical Issues with Square Hardware

If you’re having trouble with your hardware, please visit the following Support Centre articles to troubleshoot:

Replacement Hardware for Square Stand and Terminal

If any piece of your Accessory Kit for Square Stand (USB accessory hub, power adapter, and power cable) are damaged, please contact Square Support to submit a warranty claim for these parts. If you have lost any of the parts or are outside of our one year warranty window, you can purchase a replacement Accessory Kit for Square Stand by visiting our Square Shop.

Square Hardware Limited Warranty

Square Contactless and Chip Card Reader

The Square Reader for contactless and chip is covered by a limited one-year warranty if the Reader was purchased via the Square Shop.

We want to make sure you’re back to business as quickly as possible. If you’ve already attempted troubleshooting common problems and you’re still having issues with your Square Reader, please follow these steps:

  1. Complete the warranty claim process.

  2. We’ll ship you a replacement hardware unit, with any accompanying accessories. The replacement hardware should arrive in 2 to 7 business days.

  3. Send us your old hardware within 14 days of receiving your new unit. Use the same box that your replacement unit arrived in and apply the shipping label we’ve provided via email. Square will pay for shipping both ways.

Important: Be sure to return your old hardware within 14 days of receiving your new unit. Otherwise, we’ll assume you want to keep both units and charge the cost of the new hardware to your card on file.

Square Stand

Square Stand is covered by the same limited one-year warranty, as is the Accessory Kit for Square Stand, which includes a USB accessory hub, power adapter, and power cable. Contact Square Support to submit a warranty claim for Square Stand or the Square Stand Accessory Kit. The replacement hardware should arrive in 2 to 7 business days.

Square Terminal

Square Terminal is covered by the same limited one-year warranty as most of Square’s hardware. In addition to our standard warranty, we want to make sure that you can get back to business as quickly as possible. Once your warranty claim is submitted, we will overnight post your new Terminal to you.

If your Terminal is being shipped to a P.O. box, you may see a slight delay in delivery.

Contact Square Support to start the warranty process.

Square Register

Square Register is covered by a limited two-year warranty, as is the Square Register accessories kit, which includes a USB accessory hub, power adapter, and power cable.  When your warranty claim is submitted, we will overnight your new Register to you. 

As always, we want to make sure you can get back to business as soon as possible, check out our Square Register troubleshooting guide for some tips.

Contact Square Support to start the warranty process.

Note: If you complete the warranty before 12 p.m. AEDT, we will ship your new Register via overnight mail. This means you should have your replacement Register on the next business day. If you complete your warranty after 12 p.m. AEDT, we will ship your Register the following day.

Return Hardware Purchased from Square

Square offers a 30-day, risk-free return policy on all hardware purchased from Square Shop. To return your hardware:

  1. Locate your Order ID number on your original order confirmation email.

  2. Complete the return form.

  3. Include all cords, the original packaging, and the original packing slip with your return.

  4. Upon receiving your return, Square will refund your payment card after confirming that all hardware is included. Refunds will be issued to the original purchasing card within seven business days.

Square products purchased through third-party retailers must be returned in accordance with the respective refund and exchange policy of the retailer.

Create Return Labels

To create or print a return label, follow the return or warranty instructions in the section above. Once you have completed the return form, an electronic return label is generated and will be emailed to you. The label can be saved to mobile device or printed from your personal computer so that it can be scanned at the post office when you return the hardware.

Learn more about: Square Hardware

Can't find what you need?