Square Hardware Limited Guarantee and Returns
Any piece of Square hardware can be returned directly to the original point of purchase, whether that be the Square Shop or retailer. Square Stand, Square Terminal and Square Reader are covered by a limited two-year manufacturer’s warranty.
Technical Issues with Square Hardware
If you’re having trouble with your hardware, please visit the following Support Centre articles to troubleshoot:
Replacement Hardware for Square Stand and Square Terminal
If any piece of your Accessory Kit for Square Stand (USB hardware hub, power supply and power cable) are damaged, please contact our team to submit a warranty claim for these parts. If you have lost any of the parts or are outside of our two year warranty window, you can purchase a new Square Stand Accessory Kit by visiting our Shop.
To request replacement tools for lost items in your Toolkit, contact our team.
Square Hardware Limited Warranty
The Square Reader is covered by a limited two-year warranty, as is the Accessory Kit for Square Stand, which includes a USB hardware hub, power adapter and power cable. If any pieces of your Accessory Kit for Square Stand are damaged, please contact our team to submit a warranty claim for these parts.
We want to make sure you’re back to business as quickly as possible. If you’ve already attempted troubleshooting common problems and you’re still having issues with your Square Reader, please follow these steps:
Complete the warranty claim process.
We’ll send you a replacement Square Reader. The replacement hardware should arrive in 5–7 working days.
Send us your old hardware within 14 days of receiving your new unit. Use the same box that your replacement unit arrived in and apply the DPD label we’ve provided via email. Square will pay for delivery both ways.
Important: Be sure to return your old hardware within 14 days of receiving your new unit. Otherwise, we’ll assume you want to keep both units and charge the cost of the new hardware to your credit card on file.
Square Stand is covered by the same limited two-year warranty, as is the Square Stand Accessories kit, which includes a USB hardware hub, power supply and power cable. Contact our Support Team to submit a warranty claim for Square Stand or the Square Stand Accessory Kit. The replacement hardware should arrive in 5–7 working days.
Square Terminal is covered by the same limited two-year warranty. In addition to our standard warranty, we want to make sure that you can get back to business as quickly as possible. Once you have completed the warranty process, we will send your new Terminal to you in 5–7 working days.
If your Terminal is being delivered to a PO box, you may see a slight delay in delivery.
Contact our Support Team to start the warranty process.
Return Hardware Purchased from Square
Square offers a 30-day, risk-free return policy on all hardware purchased from Square Shop. To return your hardware:
Locate your Order ID number on your original order confirmation email.
Include all cords, the original packaging and the original packing slip with your return.
Upon receiving your return, Square will refund your payment card after confirming that all hardware is included. Refunds will be issued to the original purchasing card within seven business days.
Square products purchased through third-party retailers must be returned in accordance with the respective return and refund policy of the retailer.
Create Returns Labels
To create or print a return label, follow the instructions in the section above. Once you have completed the return form, an electronic return label will be generated and can be saved to or printed from your personal computer.