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Square Hardware Limited Warranty

Square Reader, Square Stand and Square Terminal are covered by a limited two-year warranty. Learn more about Hardware Policies and Limited Warranty.

Technical Issues with Square Hardware

If you’re having trouble with your hardware, please visit the following Support Centre articles to troubleshoot:

Replacement Hardware for Square Stand and Square Terminal

If any piece of your Accessory Kit for Square Stand (USB hardware hub, power supply and power cable) are damaged, please contact our team to submit a warranty claim for these parts. If you have lost any of the parts or are outside of our two-year warranty window, you can purchase a new Square Stand Accessory Kit by visiting our Shop.

To request replacement tools for lost items in your Toolkit, contact our team.

Square Hardware Limited Warranty

Square Reader

The Square Reader is covered by a limited two-year warranty, as is the Accessory Kit for Square Stand, which includes a USB hardware hub, power adapter and power cable. If any pieces of your Accessory Kit for Square Stand are damaged, please contact our team to submit a warranty claim for these parts.

We want to make sure you’re back to business as quickly as possible. If you’ve already attempted troubleshooting common problems and you’re still having issues with your Square Reader, please follow these steps:

  1. Complete the warranty claim process.

  2. We’ll send you a replacement Square Reader. The replacement hardware should arrive in 5–7 working days.

  3. Send us your old hardware within 14 days of receiving your new unit. Use the same box that your replacement unit arrived in and apply the DPD label we’ve provided via email. Square will pay for delivery both ways.

Important: Be sure to return your old hardware within 14 days of receiving your new unit. Otherwise, we’ll assume you want to keep both units and charge the cost of the new hardware to your credit card on file.

Square Stand

Square Stand is covered by the same limited two-year warranty, as is the Square Stand Accessories kit, which includes a USB hardware hub, power supply and power cable. Contact our Support Team to submit a warranty claim for Square Stand or the Square Stand Accessory Kit. The replacement hardware should arrive in 5–7 working days.

Square Terminal

Square Terminal is covered by the same limited two-year warranty. In addition to our standard warranty, we want to make sure that you can get back to business as quickly as possible. Once you have completed the warranty process, we will send your new Terminal to you in 5–7 working days.

If your Terminal is being delivered to a PO box, you may see a slight delay in delivery.

Contact our Support Team to start the warranty process.