Square Hardware Limited Warranty and Returns
Any piece of Square hardware can be returned directly to the original point of purchase, whether that be the Square Shop or a physical retailer in accordance with the retailer’s return and exchange policy.
For some hardware and accessories, you’ll have to contact our Support team and obtain approval before submitting a warranty claim. Review the table below for respective troubleshooting articles, warranty coverage timeframe, serial number location and support contact requirement for hardware warranties.
|Square Hardware & Accessories||Troubleshooting||Warranty Coverage Timeframe||Contact support?|
|Square Reader||Square Reader Troubleshooting||Two years||No|
|Dock for Square Reader|
|Square Stand (1st generation)*
Square Stand (2nd generation)
|Square Stand (1st and 2nd generation) Troubleshooting||Two years||Yes|
|Accessory Kit for Square Stand (1st generation) (USB hardware hub, power adapter and power cable)|
|Hub for Square Stand (2nd generation)|
|Square Terminal||Square Terminal Troubleshooting||Two years||Yes|
|Hub for Square Terminal|
|Square Register||Square Register Troubleshooting||Two years||Yes|
|Customer Display for Square Register|
|Hub for Square Register|
|*Square Stand (1st generation): If you are returning Square Stand for iPad (2019, 2020), iPad Air (2019) or iPad Pro 10.5”, enter the 16-character serial number. For Square Stand for iPad (2017, 2018), iPad Pro 9.7” and iPad Air (1, 2), enter the 14-character serial number. This return does not include the Square Reader or Dock for Square Reader that may have been included with your Square Stand purchase. If you need to return these items, please submit them as a separate warranty.|
Your replacement hardware will be dispatched once you’ve successfully placed your warranty claim in Square Shop. For all products listed above, delivery speeds may differ based on a variety of factors. For the most up-to-date delivery estimates and tracking information, see your warranty confirmation email.
How to Submit a Warranty Claim
If you’re having trouble with your hardware, visit the Support Centre articles above to troubleshoot. If you’ve already attempted troubleshooting common problems and you’re still having issues with your Square Hardware, follow the steps below.
Square Hardware Serial Number Location
Return Hardware Purchased from Square
Square offers a 30-day, risk-free return policy on all hardware purchased from Square Shop. To return your hardware:
Locate your order ID number on your original order confirmation email.
Include all cables and accessories, the original packaging and the original packing slip with your return.
Upon receiving your return, Square will refund your payment card after confirming that all hardware is included. Refunds will be issued to the original purchasing card within seven working days.
Square products purchased through third-party retailers must be returned in accordance with the respective refund and exchange policy of the retailer.
Create, View and Print Return Labels
To create or print a returns label, follow the instructions in the section above for normal 30-day returns. Once you have completed the return form, an electronic returns label will be generated and can be saved to or printed from your personal computer.
For warranty returns, please see your warranty confirmation email. This email will include a link to generate the prepaid postage labels.