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Square Hardware Limited Guarantee and Returns

Any piece of Square hardware can be returned directly to the original point of purchase, whether that be the Square Shop or a physical retailer. Square Reader, Square Stand, Square Terminal, and Square Register are covered by a limited two-year warranty.

Learn more about Hardware Policies and Limited Warranty.

Technical Issues with Square Hardware

If you’re having trouble with your hardware, please visit the following Support Centre articles to troubleshoot:

Replacement Hardware for Square Stand, Square Register and Terminal

If any piece of your Accessory Kit for Square Stand (USB hardware hub, power adapter, and power cable) are damaged, please contact our team to submit a warranty claim for these parts.

If you have lost any of the parts or are outside of our warranty window (two years for Square Reader, Square Terminal, Square Stand and Square Register), you can purchase a replacement Accessory Kit by visiting our Shop.

To request replacement tools for lost items in your Toolkit, contact our team.

Square Hardware Limited Warranty

Square Readers

The Square Reader for contactless and chip is covered by a limited two-year warranty, as is the Replacement Accessory Kit for Square Stand, which includes a USB hardware hub, power adapter, and power cable. If any pieces of your Square Stand Accessory Kit are damaged, please contact our team to submit a warranty claim for these parts.

We want to make sure you’re back to business as quickly as possible. If you’ve already attempted troubleshooting common problems and you’re still having issues with your Square Reader, please follow these steps:

  1. Complete the warranty claim process.

  2. We’ll ship you a replacement hardware unit, with any accompanying accessories. The replacement hardware should arrive in 5-7 days.

  3. Send us your old hardware within 14 days of receiving your new unit. Use the same box that your replacement unit arrived in and apply the DPD label we’ve provided via email. Square will pay for shipping both ways.

Important: Be sure to return your old hardware within 14 days of receiving your new unit. Otherwise, we’ll assume you want to keep both units and charge the cost of the new hardware to your card on file.

Square Stand

  • Square Stand is covered by the same limited two-year warranty as is the Accessory Kit for Square Stand, which includes a USB hardware hub, power adapter, and power cable.

  • Contact our Support Team to submit a warranty claim for Square Stand or the Square Stand Accessory Kit.

  • The replacement hardware should arrive in 5-7 days.

Square Terminal

  • Square Terminal is covered by the same limited two-year warranty as most of Square’s hardware. In addition to our standard warranty, we want to make sure that you can get back to business as quickly as possible. Once your warranty claim is submitted, we will overnight your new Terminal to you. Note: If your Terminal is being shipped to a P.O. box, you may see a slight delay in delivery.

  • Contact our Support Team to start the warranty process.

Square Register

  • Square Register is covered by a limited two-year warranty.  As always, we want to make sure you can get back to business as soon as possible, check out our Square Register troubleshooting guide for some tips.

  • Contact our Support Team to start the warranty process.

  • When your warranty claim is submitted, we will overnight your new Register to you. Note: If you complete the warranty before 1:00pm GMT, we will ship your new Register via overnight mail. This means you should have your replacement Register on the next business day. If you complete your warranty after 1:00pm GMT, we will ship your Register the following day.

Return Hardware Purchased from Square

Square offers a 30-day, risk-free return policy on all hardware purchased from Square Shop. To return your hardware:

  1. Locate your Order ID number on your original order confirmation email.

  2. Complete the return form.

  3. Include all cords, the original packaging, and the original packing slip with your return.

  4. Upon receiving your return, Square will refund your payment card after confirming that all hardware is included. Refunds will be issued to the original purchasing card within seven business days.

Square products purchased through third-party retailers must be returned in accordance with the respective return and refund policy of the retailer.

Create Return Labels

To create or print a return label, follow the instructions in the section above. Once you have completed the return form, an electronic return label will be generated and can be saved to or printed from your personal computer.

Learn more about: Square Hardware

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