At the moment, discounts aren’t available for the contactless and chip & PIN card reader, but you can pay for the reader in instalments instead of a one-time charge with Square’s hardware instalment plan. Learn more about the instalment plan.
Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. While we can only guarantee that our charger is supported, many sellers have had success charging with other cables.
You can connect your reader wirelessly or by using the included USB cable to plug directly into the USB hardware hub of the Square Stand. Keep in mind your device needs to have an internet connection to pair your reader, as Offline Mode is not available in the UK.
You can connect your reader to any device that supports BLE bluetooth connections. Remember, you’ll need to forget the reader from your old device before you attempt to pair your reader with a new device. If you have any trouble connecting your reader to a new device, check out our troubleshooting steps.
To power it on, push the button on the reader. Once it’s on, you don’t need to worry about turning off the reader. The reader will automatically go into sleep mode when not in use for 2 hours to save battery.
Contactless payments describe the act of paying without touching anything. NFC (Near-Field Communications) is a technology that allows for contactless payments. Using radio frequency, NFC allows devices (e.g. smartphones) to wirelessly communicate at close range to do things like process payments. Apple Pay and Google Pay are both forms of NFC and types of contactless payments.
Yes, they’re just as secure as accepting chip cards. In some cases because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Learn more in Square’s comprehensive guide to Apple Pay.
Chip card payments require additional security steps to transfer and verify chip data. It can take around 6-7 seconds to complete a chip card transaction when it’s inserted into the reader’s EMV card slot.
Yes, you’ll need to leave the chip card in the reader until the transaction is complete. You’ll get a confirmation message in the app and see 4 green lights on your reader when it’s time to remove the card.