Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. While we can only guarantee that our charger is supported, many sellers have had success charging with other cables.
You can connect your reader wirelessly or by using the included dock to plug directly into the USB hardware hub of the Square Stand. Keep in mind your device needs to have a strong internet connection to pair your reader and you are unable to use your reader offline.
You can connect your reader to any compatible device that supports BLE Bluetooth connections. Remember, you’ll need to forget the reader from your old device before you attempt to pair your reader with a new device. If you have any trouble connecting your reader to a new device, check out our troubleshooting steps.
To power it on, push the button on the reader. Once it’s on, you don’t need to worry about turning off the reader. The reader will automatically go into sleep mode when not in use after 2 hours to save battery.
Contactless payments describe the act of paying without touching anything. NFC (Near-Field Communication) is a technology that allows for contactless payments. Using radio frequency, NFC allows devices (e.g. smartphones) to wirelessly communicate at close range to do things like process payments. Apple Pay, Google Pay and Samsung Pay are all forms of NFC and types of contactless payments.
Yes, they’re just as secure as accepting chip and PIN cards. In some cases because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Learn more in Square’s comprehensive guide to Apple Pay.
Chip and PIN card payments require additional security steps to transfer and verify chip data. It can take around 6–7 seconds to complete a chip and PIN card transaction when it’s inserted into the reader’s EMV card slot.
Yes, you’ll need to leave the chip and PIN card in the reader until the transaction is complete. You’ll get a confirmation message in the app and see 4 green lights on your reader when it’s time to remove the card.