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Square Online Item Preferences

Square Online includes several options to customise how items display on your website and how you can manage them in your account. You can access these options from your Square Online Overview page in Dashboard.

Layout

This setting allows you to change the aspect ratio for all product images on your website. Choose the aspect ratio that most closely matches your images to help create a uniform, professional look on all of your item pages. For example, if your images are square, you should select the 1:1 ratio setting.

To update the aspect ratio for the item images on your site:

  1. From your Square Online Overview page, go to Items > Item Preferences or Shared Settings > Item Preferences.

  2. Select Edit under Layout and choose a ratio from the dropdown menu.

  3. Select Save to apply the changes.

Item Statuses

You can display badges on your items in Square Online that show your customers stock and sale information. To add badges to your site items:

  1. From your Square Online Overview page, go to Items > Item Preferences or Shared Settings > Item Preferences.

  2. Under ‘Item statuses’, select Edit to choose your badge options.

  3. Select Sale indicator to display items that are on sale.

  4. Select Low inventory indicator to display when an item‘s inventory drops below your specified quantity. Be sure to enter a quantity of 2 or above.

  5. Select Display out of stock items on site to decide whether or not out of stock items should appear on your online store. If you opt to display your out of stock items, you can select Out of stock indicator to display when an item‘s stock drops to 0.

  6. Select Save when finished.

You won’t see the badges on your website unless you have at least one item that either has a sale price, has an inventory count of your specified quantity or less, or is sold out. If you’ve manually marked an item or item variation as out of stock, that will automatically sync and display on your website, even if the sold out item status is disabled. This lets customers know that the item isn‘t available and prevents them from adding it to their cart.

Stock Settings

As you manage item stock in Square Online, you can enable additional stock history options to track the history of changes to your inventory not related to sales (e.g. theft, damage, etc.). Learn more about managing stock in Square Online.

Gift Options

Note: Using item gift options requires an upgrade on your Square Online site.

Enabling gift options allows your customers to indicate that an item they’re purchasing is intended to be a gift. Buyers can include a message to the recipient that displays on the shipping invoice, along with return or exchange instructions. You can also offer gift wrapping with an optional added fee. Learn more about setting up gifting options with Square Online.

Default Item Type

To set the default item type for newly added items in Square Online:

  1. From your Square Online Overview page, go to Items > Item Preferences or Shared Settings > Item Preferences.

  2. Select Edit under ‘Default item type‘.

  3. Choose one of the item types as your default and select Save when finished.

When creating new items from the Site Items page, the preselected item type will be the one you select here. Learn more about creating items and categories in Square Online for more information on item types.

Default Item Fulfilment

To set a default fulfilment method for newly added items in Square Online:

  1. From your Square Online Overview page, go to Items > Item Preferences or Shared Settings > Item Preferences.

  2. Select Edit under ‘Default item fulfilment’.

  3. Tick the boxes for any combination of fulfilment methods out of Shipping, Pickup, Local delivery and Self-serve ordering.

  4. Select Save when finished.

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