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Get Started with Orders in Square POS

Order Manager is available in the Square POS app on compatible iPad, iPhone and Android tablet/phone devices, as well as Square Register. This guide will walk you through setup.

Setup

  1. Download the latest version of the Square POS app. If you are using Square Register, please make sure your Square Register is up to date. Order Manager is available POS 5.17 or greater.

  2. On the Square POS app, tap the three horizontal lines in the top left or the down arrow at the top of Square Register.

  3. Select Orders from the menu.

  4. Go to your POS Settings > scroll to Orders.

  5. Enable Order settings you prefer. More information on Orders settings below. Note: if you do not see Alerts in Settings, please force-close your app and re-open.

Note: If you do not see Alerts in Settings, please force-close your app and re-open.

Overview

Alerts

In-app alerts for new orders can be toggled on or off. There are options for how often you want to see new order alerts.

You can view new orders immediately, or choose View Later to dismiss the notification.

Note: Alerts will not appear when you are viewing Order Manager or when you are checking out a customer. Ensure that the device does not sleep to get order alerts. Finally, the device setting Background App Refresh needs to be turned on in order for in-app alerts to appear.

Printing

Printer Station setup

Setting up a printer station will have slightly different directions for Android and iOS. Please review the directions for your device below.

To set up a printer station on Android devices:

  1. Tap the three horizontal lines on the Square app or tap the down arrow on Square Register to navigate to Settings > Hardware > Printers.

  2. Create a new printer station or update the settings on an existing printer station.

  3. Tap Printer and select your printer.

  4. Make sure the receipt printer and your device are connected to the same Wi-Fi network. To test your connection, tap Test Print.

  5. Be sure to enable the Order Tickets toggle option for the printer station(s) you want to print Order Manager order tickets.

  6. Tap Save.

To set up a printer station on iOS devices:

  1. Go to Settings > Printers > then select the printer you want to print orders to.

  2. Under Use this printer for, navigate to Online Order Tickets.

  3. Toggle on Use this printer for online order tickets and select categories you want to print.

  4. Optional: Toggle on Single item per Ticket if you want to print a single item per ticket. This is useful if you need to send specific items to different prep stations or service counters to fulfill orders.

Auto-printing

You can toggle on automatic order ticket printing in Settings > Orders once you have connected a supported printer and created a printer station. With this setting on, all new orders will automatically print when they come in. There is also a Print button on the Order Detail page.

Note: If you have the Square POS app minimised or the device locked, auto-printing will not work. The Square POS app needs to be open on the screen for auto-printing to work.

Master View

Search using the order ID or customer contact information (name, phone number, email). You can also filter by order status, fulfillment type and order source. Each order has relevant fulfillment details in the Active order view, including customer name, fulfillment type, date ordered, order number (if provided), and fulfillment status (New, In Progress, Ready, Completed).

Order Detail Page

The Order Detail pages display details relevant to the fulfillment including pickup date and time, recipient information, line item details, and order payment info.

Completed Orders

Use the Completed filter to view completed orders. Completed orders have a link to the corresponding Transaction detail for issuing refunds and sending receipts.

Order Manager on Square Register

RegisterOrderstab

Alerts

In-app alerts for new orders can be toggled on or off. There are options for how often you want to see new order alerts.

RegisterOrderAlerts

You can view new orders immediately, or choose View Later to dismiss the alert.

Note: notifications will not appear when you’re in the Checkout screen accepting a transaction. Notifications appear only in the Square POS app - they will not appear with system notifications today.

Printing

Printer Station setup

Be sure to enable the Order Tickets toggle option for the printer station(s) you want to print order tickets. Go to Settings > Hardware > Printers. Create a new printer station or update the settings on an existing printer station.

Auto-printing

You can toggle on the automatic order ticket printing functionality. With this setting on, all new orders will automatically print when they come in. There is also a Print button on the Order Detail page.

Note: If you have the Square POS app minimised or the device locked, auto-printing will not work. The Square POS app needs to be open on the screen for auto-printing to work.

RegisterOrderPrinting

Master View

The Orders layout allows you to filter by order status, fulfillment type and order source. Each order has relevant fulfillment details in the Active order view, including recipient name, fulfillment type, placed at date, order number (if provided), and fulfillment status (New, In Progress, Ready, Completed).

RegisterMasterView

Order Detail Page

The Order Detail pages display details relevant to the fulfillment including pickup date and time, recipient information, line item details, and order payment info.

RegisterOrderDetail

Completed Orders

Use the Completed filter to view completed orders. Completed orders have a link to the corresponding Transaction detail for issuing refunds and sending receipts.

RegisterCompletedOrdersl