System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Manage Online Orders

Get Started with Orders in Square POS

Order Manager is available in the Square POS app on iPad/iPhone and Android tablet/phone as well as Square Terminal. This guide will walk you through setup.

Setup

  1. Download the latest version of the Square POS app. Order Manager is available POS 5.17 or greater in the App Store and Google Play.

  2. On the Square POS app, tap the three horizontal lines in the top left.

  3. Select Orders from the menu.

  4. Go to your POS Settings > scroll to Orders.

  5. Enable Order settings you prefer. More information on Orders settings below. Note: if you do not see Alerts in Settings, please force-close your app and re-open.

Note: If you do not see Alerts in Settings, please force-close your app and re-open.

Overview

Alerts

In-app alerts for new orders can be toggled on or off. There are options for how often you want to see new order alerts. You can view new orders immediately, or choose ‘View Later’ to dismiss the notification.

Printing

Printer Station setup

Setting up a printer station will have slightly different directions for Android and iOS. Please review the directions for your device below.

To set up a printer station on Android devices:

  1. Navigate to Settings > Hardware > Printers.

  2. Create a new printer station or update the settings on an existing printer station.

  3. Tap Printer and select your printer.

  4. Make sure the printer and your device are connected to the same Wi-Fi network. To test your connection, tap Test Print.

  5. Be sure to enable the Online order tickets toggle option for the printer station(s) you want to print Order Manager order tickets. There are several other options as well:

    1. Toggle on Single item per ticket. With this setting on, you will get a new order ticket for each item.

    2. Toggle on Automatically Print New Orders. With this setting on, all new orders will print when they come in.

    3. Select Categories to print if you want the print station to only print some item categories.

  6. Tap** Save**.

To set up a printer station on iOS devices:

  1. Go to Settings > Printers > then select the printer you want to print orders to.

  2. Under Use this printer for, navigate to Online Order Tickets.

  3. Toggle on Use this printer for online order tickets and select categories you want to print.

  4. Optional: Toggle on Single item per Ticket if you want to print a single item per ticket. This is useful if you need to send specific items to different prep stations or service counters to fulfil orders.

Order List View

The Orders layout allows you to filter by order status, fulfilment type, payment status and order source. Each order has relevant fulfilment details in the Active order view, including recipient name, fulfilment type, placed at date, order number (if provided) and fulfilment status (New, In Progress, Ready, Completed).

Order Detail Page

The Order Detail pages display details relevant to the fulfilment including collection date and time, recipient information, line item details and order payment info.

Completed Orders

Use the Completed filter to view completed orders. Completed orders have a link to the corresponding Transaction detail for issuing refunds and sending receipts.