Manage Deliveries in Square Dashboard

To update the fulfilment status for an entire shipment order:

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Select the To do tab. Note: Fulfilment statuses cannot be updated on Dispatched orders.
3. Select an individual shipment order.
4. Select Mark as.. and choose In progress or Dispatched.
5. Add any additional information to update the status.
6. Select Mark as in progress or Mark as dispatched to save the status update.

Shipment orders updated to Dispatched will send a delivery email notification to your customer.

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do tab.
3. Click an individual delivery order to view more details.
4. Click Add next to Carrier or click the existing carrier to update.
5. Select a carrier.
6. Click Done.

To include the date, the shipment order needs to be sent by the business to the customer:

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do tab.
3. Click an individual delivery order to view more details.
4. Click Set a date.
5. Click Done.

Note: Dispatch date will automatically show when you change the shipment order to Marked as dispatch.

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do tab.
3. Click an individual delivery order to view more details.
4. Click the address next to Deliver to.
5. Enter the new delivery address
6. Select Save.

Note: If the address cannot be verified, you can click Back to edit to review the entry or click Save anyway to continue without verification.

You can view a list of your shipment orders with their tracking statuses and estimated delivery date. To view shipment orders tracking information:

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click To do to view New and In progress orders.
3. Click a shipment order to update the shipment status, add the tracking information and mark as dispatched.
4. Click Dispatched to view dispatched orders.
5. Filter orders from multiple locations by selecting the Fulfilment location drop-down and choosing all that apply.
6. Click the Delivery status drop-down to filter by delivery status.
7. Select a shipment order to view the shipment status, order info, shipment details and fulfilled items.

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do tab.
3. Click an individual delivery order to view more details.
4. Click Add next to Tracking to manually enter the tracking number.
5. Click the existing tracking number to update it. You’ll see an error message if the tracking number doesn’t match the carrier.
6. Click Done.

Note: You cannot add or update tracking information if the shipment order is updated to Dispatched.

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do or Dispatched tab.
3. Locate the Tracking column.
4. Click the tracking number link to view the carrier’s tracking status page.

If an unsupported carrier is used, the created tracking link will direct you to a Google search with the tracking number. If a supported carrier is used, the created tacking link will direct you to the carrier’s tracking status page.

Possible events that may appear in your activity log include:

• Fulfilment in progress
• Fulfilment completed
• Recipient updated
• Fulfilment details updated
• Split shipment applied
• Shipment delivery status and delivery sub-status

You can view details within the events in your activity log, including:

• Name of the team member that updated the fulfilment order
• Location nickname – Note: Location nickname doesn’t show if you have multiple locations.
• Date and time of the update