Manage Deliveries in Square Dashboard

To update the fulfilment status for an entire shipment order:

1. Log in to your Square Dashboard and click Orders > Deliveries.
2. Select the To do tab. Note: Fulfilment statuses cannot be updated on Shipped orders.
3. Select an individual shipment order.
4. Click Actions and choose Mark as in progress or Mark as shipped.
5. Enter the tracking information and select the courier.

Deliveries updated to Dispatched will send a delivery email notification to your customer.

To update the fulfilment status on multiple shipment orders at once:

1. Log in to your Square Dashboard and click Orders > Deliveries.
2. Select the To do tab. Note: Fulfilment statuses cannot be updated on Dispatched orders.
3. Tick the box next to each shipment order that you want to update the status on.
4. At the bottom of the page, click Actions > Mark as in progress or Mark as shipped.
5. Click Mark as in progress or Mark as shipped to confirm.

Note: You can select up to 25 shipment orders at a time to take a bulk action on.

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do tab.
3. Click an individual shipment order to view more details.
4. Click Add next to Courier or click the existing carrier to update.
5. Select a courier.
6. Click Done.

To include the date the shipment order needs to be sent by the business to the customer:

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do tab.
3. Click an individual shipment order to view more details.
4. Click Set a date next to Fulfil by and enter the date.

Note: Shipped-on date will automatically show when you changed the shipment order to Shipped.

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do tab.
3. Click an individual shipment order to view more details.
4. Click the address next to Deliver to.
5. Enter the new delivery address
6. Select Save.

Note: If the address cannot be verified, you can click Back to edit to review the entry or click Save anyway to continue without verification.

You can view a list of your shipment orders with their tracking statuses and estimated delivery date. To view shipment orders tracking information:

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click To do to view New and In-progress orders.
3. Click a shipment order to update the status, add the tracking information and update to Shipped.
4. Click Shipped to view shipped orders.
5. Filter orders from multiple locations by selecting the Fulfilment location drop-down and choosing all that apply.
6. Click the Delivery status drop-down to filter by delivery status.
7. Select a shipment order to view the status, order info, shipment details and fulfilled items.

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do tab.
3. Click an individual shipment order to view more details.
4. Click Add next to Tracking info to manually enter the tracking number.
5. Click the existing tracking number to update it. You’ll see an error message if the tracking number doesn’t match the courier.
6. Click Done.

Note: You cannot add or update tracking information if the shipment order is updated to Shipped.

1. Log in to your Square Dashboard and click Orders > Shipments.
2. Click the To do or Shipped tab.
3. Locate the Tracking info column.
4. Click the tracking number link to view the courier’s tracking status page.

If an unsupported courier is used, the created tracking link will direct you to a Google search with the tracking number. If a supported courier is used, the created tracking link will direct you to the courier’s tracking status page.

To print packing slips for multiple shipments orders at once:

1. Log in to your Square Dashboard and click Orders > Deliveries.
2. Click the To-do tab.
3. Tick the box next to each shipment order that you want to print a packing slip for.
4. At the bottom of the page, click Actions > Print packing slips.
5. Click the print icon to print the packing slips.

Note: You can select up to 25 shipment orders at a time to take a bulk action on.

Possible events that may appear in your activity log include:

• Fulfilment in progress
• Fulfilment completed
• Customer updated
• Fulfilment details updated
• Split shipment applied
• Shipment delivery status and delivery sub-status

You can view details within the events in your activity log, including:

• Name of the team member that updated the fulfilment order
• Location nickname – Note: Location nickname doesn’t appear if you have multiple locations.
• Date and time of the update