Setting Up Your Hardware with Square for Restaurants
To get the most out of Square for Restaurants, you can customise your point of sale settings to fit your business model — helping you streamline your ordering and checkout flow.
With Square for Restaurants, rather than using your email address and password to sign in to the Restaurants app on your iPad or Square Register, you’ll sign in with a device code. A device code can only be used on a single device — so if you have multiple devices at a location, create a unique code for each device accessing the Restaurants POS app. Once you create a device code, you’ll use it each time you sign in to a specific device to start taking orders.
Note: Square for Restaurants Plus features are only compatible with iPad at this time. You are able to use Square for Restaurants Free features on both iPad and Square Register.
Before you get started, make sure you’re signed into the Restaurants app with a device code.
Set Up Hardware for Restaurants
To set up hardware from the Restaurants app:
Log in to the Square for Restaurants app.
Using an iPad on Square Stand, tap Account > Setup Hardware. On Square Register, tap Utilities and Settings.
Plug the hardware in a USB port from the USB accessory hub of your stand or register. Your hardware will automatically connect and a successful prompt will appear on the screen.
With the exception of the Square Reader, which connects through the Restaurants app, all other Bluetooth devices will need to be connected through your iPad settings. Read more about setting up hardware with your iPad.
Note: Bluetooth only works with iPads and is not compatible with Square Register at this time.
Most restaurants need to print specific menu items to separate printers. For example, if an order has both drinks and appetisers, you can set up a bar printer to receive drinks, and a kitchen printer to receive appetisers.
Once you’ve connected your supported printer, you can create a printer station to start routing categories to separate printers:
Log in to your Square for Restaurants app and tap Account > Setup Hardware. On Square Register, tap Utilities > Settings. on the bottom of your screen.
Select Create Printer Station.
Name your printer (for instance “Bar Printer”) and select the ticket and receipt types sent to this printer.
Under Print From This Device, you can choose Receipt, Bills, and Reports, Order Tickets (tickets containing food & beverage orders), or Order Ticket Stubs (numbered tickets for Quick Service Restaurants).
Scroll down and toggle on Automatically Print Receipt if you want receipts printed out automatically, and enable categories you’d like to send to this printer station.
Printer Station Troubleshooting
When you create a printer station, the printer name displayed is automatically determined by each iPad. If you have multiple iPads connected to a single printer, each iPad may generate a different name.
For example, let’s say you want to send Appetisers from two points of sale to a single kitchen printer. When you connect both iPads to the printer, the first iPad may identify the kitchen printer as Printer 1, and the second iPad may identify it as Printer 2, depending on how many active printers you have. To make sure both iPads send Appetisers to the same printer, you’ll need to perform a print test.
To run a test print:
Open the Square for Restaurants App > Account > Setup Hardware. On Square Register, tap Utilities > Settings.
Tap Printers > Create a Printer Station.
Select a printer and tap Print Test.
You can purchase the Square Stand from the Square Shop. Once you have your Square Stand, just insert your compatible iPad and start taking payments. The Square Stand includes three USB ports to directly connect the Square Reader in the Dock, a supported receipt printer, or barcode scanner.
To sign in to Square for Restaurants on your Register, make sure that your Register is updated to the latest software. Log out of Square Point of Sale, tap Square for Restaurants, and log back in using a Square for Restaurants device code.
Keep in mind that only Square for Restaurants Free features are available on your Register. When upgrading from Restaurants Free to Restaurants Plus or Premium plans, the paid point of sale features are currently not available on Register. But if you do upgrade, you can still access premium features like Menu Reports and included Team Management, via your online Square Dashboard.
Review our Support Centre for advice on setting up your Square Register.
Receipt Printers, Kitchen Printers, and Cash Drawers
View a full list of compatible hardware to start using your Restaurants point of sale. Keep in mind, the Restaurants app is only available for iOS — make sure to purchase hardware compatible with iPad.
To begin, make sure to charge your reader.
To do so:
Have the reader and accompanying USB cable handy.
Connect one end of the USB cable to your reader and the other end to a USB port (e.g. a wall socket, mobile phone charger, laptop or desktop computer, or the USB accessory hub for Square Stand. You can also insert your reader into the Dock for Square Reader to charge.
It takes around two hours for a reader with low battery to charge completely. To check your battery level, press the button on the side of your reader. If fully charged, you will see four green lights.
If you’re using a Square Stand with the reader, connect your reader to the USB accessory hub of the stand with the included Dock for Square Reader. If all USB ports on the hub are occupied by other hardware, you can connect your reader wirelessly to your device via Bluetooth.
Wirelessly Connect Your Reader to Your Device
Before connecting your reader, make sure Bluetooth is turned on in your device settings. Note: The reader pairs to Square through the Square for Restaurants POS app – not through your device settings, so be sure to follow each step below:
Go to the Restaurants POS app and tap Account.
Tap Setup Hardware.
Under Card Readers, tap Connect a Reader.
To pair your reader:
Put the reader into pairing mode by pressing the reader’s power button for 3-10 seconds. You’ll see 4 blinking orange lights.
Immediately release your finger when you see the orange lights. If you see red lights, you’ve held the button too long and you can try again.
When the reader is connected, it will be listed as Ready in the app and the reader’s lights will turn green for 2 seconds. Keep in mind, the wireless connection can be lost if the reader and device are more than approximately 3 metres apart.
If you run into any issues with pairing your reader to the app, learn more about Square Contactless and Chip Card Reader Troubleshooting.
Note: If you’re using Square Reader with Register, Bluetooth-connected hardware accessories, including Square Reader, are not supported at this time.
If you have trouble printing receipts, use the following tips for Ethernet interface, USB interface, and Bluetooth receipt printers.
Before you begin troubleshooting, verify and ensure that your printer is connected to the correct Wi-Fi network. Visit Settings in your iPad (outside of the Square for Restaurants app), tap Wi-Fi and ensure that your device is connected to the correct network.
If you are connected to Wi-Fi and have confirmed that it is the correct network, try these troubleshooting steps:
Turn your device’s Wi-Fi off and then on again.
Turn your device completely off and then back on.
Turn your receipt printer off and unplug all cables. Plug all cables back in and turn the receipt printer on.
Make sure the receipt printer is fully plugged in and a roll of paper is in the printer.
Turn your Wi-Fi router off and then on again.
Ensure the Wi-Fi router is working and that your device is connected.