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Set Up Your Hardware with Square for Restaurants

To get the most out of Square for Restaurants, you can customise your point of sale settings to fit your business model – helping you streamline your ordering and checkout flow.

Device Codes

With Square for Restaurants, rather than using your email address and password to sign in to the Restaurants on your iPad, you’ll sign in with a device code. A device code can only be used on a single device – so if you have multiple devices at a location, create a unique code for each device accessing the Restaurants POS app. Once you create a device code, you’ll use it each time you sign in to a specific device to start taking orders.

Set Up Hardware for Restaurants

USB Connection

To set up hardware from the Restaurants app:

Open the app and tap Account > Set Up Hardware.

Note: If you’re using a Square Stand to connect your compatible USB cash drawers, just insert the USB plug directly into the hub of the Stand – your hardware will automatically connect. Just make sure you’re signed in to the Restaurants app with a device code.

Bluetooth Connection

With the exception of the Square reader, which connects through the Restaurants app, all other Bluetooth devices will need to be connected through your iPad settings. Read more about setting up hardware with your iPad.

Compatible Hardware

Square Stand

You can purchase the Square Stand from the Square Shop. Once you have your Square Stand, just insert your iPad and start taking payments. The Square Stand includes three USB ports to directly connect the reader and dock, a supported receipt printer, cash drawer and barcode scanner.

Read more about setting up your Square Stand, as well as recommended hardware to create your point of sale station.

Mobile POS

Our powerful Restaurants mobile POS comes with two new handheld options to match your workflows:

Receipt Printers, Kitchen Printers and Cash Drawers

View a full list of compatible hardware to start using your Restaurants point of sale. Keep in mind, the Restaurants app is only available for iOS – make sure to purchase hardware compatible with iPad.

Printer Stations

Most restaurants need to print specific menu items to separate printers. For example, if an order has both drinks and starters, you can set up a bar printer to receive drinks, and a kitchen printer to receive starters.

Once you’ve connected your supported printer, you can create a printer station to start routing categories to separate printers:

  1. Log in to your Square for Restaurants app and tap Account > Set Up Hardware.

  2. Select Create Printer Station.

  3. Name your printer (for instance ‘Bar Printer’) and select the ticket and receipt types sent to this printer.

  4. Under Print From This Device, you can choose Receipt, Bills and Reporting print options – as well as Order Tickets (tickets containing food & beverage orders), Order Ticket Stubs (numbered tickets for Quick Service Restaurants) and Voided Tickets.

  5. Scroll down and enable categories you’d like to send to this printer station.

  6. Tap Save.

Printer Station Troubleshooting

When you create a printer station, the printer name displayed is automatically determined by each iPad. If you have multiple iPads connected to a single printer, each iPad may generate a different name.

For example, let’s say you want to send Starters from two points of sale to a single kitchen printer. When you connect both iPads to the printer, the first iPad may identify the kitchen printer as Printer 1, and the second iPad may identify it as Printer 2, depending on how many active printers you have. To make sure both iPads send Starters to the same printer, you’ll need to perform a print test.

To get started:

  1. Open the Square for Restaurants App > Account > Set Up Hardware.

  2. Next, tap Create a Printer Station.

  3. Select a printer and tap Print Test.

Square Reader

To begin, make sure to charge your reader.

To do so:

  1. Have the Square Reader and accompanying USB cable handy. This cable can be the included USB cable that came with your Square Reader or an extended 2m USB-C to USB-A cable (sold separately) for Square Reader (2nd generation). You can also use the white Dock for Square Reader (1st generation only) to charge your reader.

  2. Connect one end of the USB cable to your reader and the other end to a USB port (e.g. a wall socket, mobile phone charger, laptop or desktop computer, or the USB accessory hub for Square Stand.

It takes around two hours for a reader with a low battery to charge completely. To check your battery level, press the button on the reader. If fully charged, you will see four green lights.

If you’re using a Square Stand with the reader, connect your reader to the USB accessory hub of the stand with the included Dock for Square Reader (1st generation). If all USB ports on the hub are occupied by other hardware, you can connect your reader wirelessly to your device via Bluetooth.

Wirelessly Connect Square Reader to Your Device

Before connecting your Square Reader, make sure Bluetooth is turned on in your device settings. Note: The reader pairs to Square through the Square for Restaurants POS app – not through your device settings, so be sure to follow each step below:

  1. Go to the Square for Restaurants POS app and tap Account.

  2. Tap Settings > Hardware.

  3. Under Square Readers, tap Connect a Reader.

To pair your reader:

  1. Put the reader into pairing mode by pressing the reader’s power button for 3–10 seconds. You’ll see 4 blinking orange lights.

  2. Immediately release your finger when you see the orange lights. If you see red lights, you’ve held the button too long and you can try again.

  3. In the app, a pairing confirmation will appear, make sure to tap “Pair” to complete the pairing process.

    1. On Android devices, quickly tap Pair and Pair & connect each time you are prompted until the connection is successful. If the connection fails, start the pairing process over and make sure to accept all Pair and Pair & connect prompts within 5 seconds.

Note: Due to extended security measures, some Android devices will require multiple confirmations during the pairing process.  We apologise for any inconvenience and are actively working with Android to help make this process easier.

When the reader is connected, it will be listed as Ready in the app and the reader’s lights will turn green for 2 seconds. Keep in mind, the wireless connection can be lost if the reader and device are more than approximately 3 metres apart.

If you run into any issues with pairing your reader to the app, learn more about Square Reader Troubleshooting.

Note: Square Reader is not compatible with Square Register via Bluetooth.

Hardware Troubleshooting

If you have trouble printing receipts, use the following tips for Ethernet interface, USB interface and Bluetooth receipt printers.

Verifying the Network

Before you begin troubleshooting, ensure that your printer is connected to the correct Wi-Fi network. Visit Settings in your iPad (outside of the Square for Restaurants app), tap Wi-Fi and ensure that your device is connected to the correct network.

If you are connected to Wi-Fi and have confirmed that it is the correct network, try these troubleshooting steps:

  • Turn your device’s Wi-Fi off and then on again.

  • Turn your device completely off and then back on.

  • Turn your receipt printer off and unplug all cables. Plug all cables back in and turn the receipt printer on.

  • Make sure the receipt printer is fully plugged in and a roll of paper is in the printer.

  • Turn your Wi-Fi router off and then on again.

  • Ensure the Wi-Fi router is working and that your device is connected.

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