Print and send receipts
About receipts
With every successful payment, you can provide customers with a printed receipt or send them a digital text message or emailed receipt. Each receipt reflects an itemised breakdown of both whole number and decimal quantities, discounts and applicable taxes. Receipts for declined payments are available for all major card providers.
You can print customer receipts directly from your Square Terminal or from a compatible printer connected to your Square Dashboard, Square app and Square hardware.
To opt out of personalised ads, customers can tap Opt out of ads at the point of sale or visit https://squareup.com/au/en/personalised-ads and enter their email or phone number. We’ll retain their information for other approved purposes, including sending digital receipts. For details about their rights and data protection, visit our Privacy Policy.
Once a customer clicks Confirm, changes may take up to 72 hours to take effect.
Before you begin
Receipts must be printed on a compatible receipt paper size. Learn to set up printer profiles.
Payment confirmations are sent to you after every successful transaction and you can view payment details from Transactions in Square Dashboard.
You must connect a printer to your point of sale to print numbered customer stubs and sign and tip receipts. Learn to connect a printer to your point of sale.
To edit how a customer receives their receipt at the time of sale, have your customer tap the phone number or email address on the receipt screen to input their new contact information.
If your customer entered an email address to receive a receipt from a different Square merchant in the past, they may be opted in to automatic receipts. They won’t be asked to enter their contact information after a sale and a receipt will automatically be sent to their preferred email address.
Ensure the Skip receipt screen is disabled on your device. Go to Settings > Checkout > Signature and receipt > Skip receipt screen > toggle off.
Print paper receipts
You can print regular receipts, declined payment receipts, gift receipts or reprint receipts from the point of sale app.
- Authorise the transaction by swiping your customer’s payment card or recording another form of payment on the payment screen.
- If you print order tickets from your point of sale, enter a customer name or order number, or the ticket number will be automatically assigned.
- Tap Print Receipt.
Send and manage digital receipts
- Authorize a payment by processing your customer’s payment card or recording another form of tender on the payment screen.
- Have your customer enter their phone number or email address on the receipt screen.
- Tap Send from your point of sale.
The option to send digital receipts is automatically enabled in your point of sale app, but you can turn them off or back on. To do so:
- Tap More > Settings > Checkout.
- Select Receipt.
- Toggle Skip receipt screen on or off.
Resending a receipt doesn’t affect a customer’s automatic receipt settings.
From the point of sale app:
- Select Transactions.
- Locate and select the payment you want to resend a receipt for.
- Tap New Receipt.
From Square Dashboard:
- Sign in to Square Dashboard and go to Transactions.
- Use the date selector tool to locate a specific payment.
- Select the payment you want to resend a receipt for and select Send Receipt.