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Process Refunds

Learn how to process a full or partial refund from your Point of Sale app or online Square Dashboard.

Process Full, Itemised or Partial Refunds In-App

  1. Tap the following icon in the navigation bar:Three Horizontal Lines
  2. Tap Transactions.
  3. Select the payment you’d like to refund > Issue Refund.
  4. Tap Select All Items to refund the entire sale, select the specific items you’d like to refund or tap Amount to refund a specific dollar amount.
  5. Tap Next.
  6. Select items to restock and choose a reason or opt to Skip Restock.
  7. Tap Refund.

When issuing an itemised refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

Note:

  • At this time, you’re not able to issue a partial refund on an item.
  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.

Process Full, Itemised or Partial Refunds Online

  1. Visit Transactions in your online Square Dashboard.
  2. Select the payment you’d like to refund > Issue Refund.
  3. Check the box next to Items to refund the entire sale, select the specific items you’d like to refund, or tap Refund Amount to refund a specific dollar amount.
  4. Select a reason for the refund. Reasons for a refund can be selected at the item level and for the entire sale.
  5. Click Issue Refund.

When issuing an itemised refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

Cash, Cheques and Other Tender Refunds

To balance your books, you can refund cash, checks, and other tender payments within one year of the original transaction date. Keep in mind, Square doesn’t process any funds for these payment types, and functions only as an organisational tool.

Refunds processed through Square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Note: Payments accepted before October 2018 must be refunded within 120 days. Once this window has passed, you must issue refunds outside of Square.

Review answers to commonly asked questions about refunds.

Note:

  • At this time, you’re not able to issue a partial refund on an item.
  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.