Square Shop Shipping & Tracking FAQ
Find answers to commonly asked questions about orders placed via Square Shop.
Shipping and Delivery FAQ
Change Order FAQ
Returns, Exchanges and Refunds
If you need to return or exchange your Square Hardware, visit our Limited Warranty and Returns page for detailed instructions on how to proceed.
While You are Waiting for Your Hardware
While you’re waiting for your order to arrive, you can manually enter payments from the Square app, send Square Invoices Plus , or process payments using the Virtual Terminal in your online Square Dashboard.
If you need a Square Reader immediately, pick one up at a participating retail store. Square Terminal and Square Stand are also available at selected retail partners. Square Register is exclusively available at selected Officeworks stores. We recommend contacting your local store prior to visiting to ensure they have stock.