Why Hasn't my Square Hardware Arrived?

You should never have an issue receiving your hardware order through Square. If it’s been over 5 days since you ordered a reader and you haven’t received your order, we want to make sure that you get your hardware right away.

Hardware Orders

Check Your Hardware Order

If your account is set up correctly, you’ll need to check your order next.

From the Square Shop, click log in and select your order.

If your order has been fully processed, you can track your order by selecting Track Order on your hardware order – your reader may still be in transit.

While You are Waiting for Your Hardware

While you’re waiting for your reader to arrive, you can manually enter payments from the Square app or send Square Invoices in your online Square Dashboard.

If you need a reader immediately, pick one up at a participating retail store.

Learn more about: Magnetic Stripe Card Reader

Still need help? Learn from our Seller Community

Visit the Seller Community