You should never have an issue receiving your hardware order through Square. If it’s been over 5 days since you ordered a reader, and you haven’t received your order we want to make sure that you get your hardware right away.
Check your Account
The first thing that you will want to do is check the status of your Square Account. Make sure that you’ve completed the signup flow and that your account is activated for card processing.
Check your Order
If your account is set up correctly, you’ll next need to check your order.
Take a look at your Order Confirmation email to ensure that your payment was processed correctly.
If your order has been fully processed, confirm the status of your order from your online Square Dashboard – your hardware may still be on its way.
While you are waiting
While you’re waiting for your reader to arrive, you can manually enter payments from the Square app, send Square Invoices, or process payments using the Virtual Terminal in your online Square Dashboard.