Why Hasn't my Square Hardware Arrived?
Depending on your shipping options, your hardware will arrive anywhere between 5 to 7 business days.
Keep in mind: If you've ordered multiple items from the Square Shop, it may arrive in multiple packages.
Magnetic Stripe Card Reader Orders
Check Your Account
The first thing that you will want to do is check the status of your Square Account. Make sure that you’ve completed the signup flow and that your account is activated for card processing. If not, complete the process, and we’ll send you a reader.
If your account is active, double-check that the shipping address on file is accurate. If it’s not, update your information, and request a new reader.
Check Your Hardware Order
If your account is set up correctly, you’ll next need to check your order via the Square Shop.
From the Square Shop, click Sign In.
In the top right-hand corner, click My Account > Order Status.
Click on your order to view your details.
If your order has been fully processed, you can track your order by selecting Track Order on your hardware order – your order may still be in transit.
Note: You can also follow along via the shipment email from our tracking partner Narvar. You should receive a confirmation email and shipping confirmation email from Narvar once your order has been processed and shipped.
While You are Waiting for Your Hardware
While you’re waiting for your reader to arrive, you can manually enter payments from the Square app, send Square Invoices Plus or process payments using the Virtual Terminal in your online Square Dashboard.
If you need a reader immediately, pick one up at a participating retail store.