Square Contactless + Chip Reader FAQs
Review common questions about the Square contactless and chip cards reader.
When will I receive my reader?
Once you place an order, your reader will arrive in 5 to 7 working days. When your reader is delivered, you’ll receive an email with tracking information, which you can use to follow your order.
How do I return my reader or order a replacement?
You can return your contactless and chip reader within 30 days of the purchase date. If your reader isn’t working properly, and you’ve tried the troubleshooting tips, you can submit a warranty claim to receive a replacement. Make sure to review our warranty and return policy before getting started.
Where can I find general information about this reader?
You can read a product overview, find tech specs, and pricing info from the Contactless and Chip Cards Reader page.
What devices can I use with the contactless and chip cards reader?
You can use most Apple iOS devices and many Android devices with built-in Bluetooth Low Energy (BLE). Check if your device is supported.
What types of payments can I accept?
The contactless and chip cards reader accepts chip cards (EMV) and contactless (NFC) payments. In addition, the contactless and chip cards reader works alongside the magstripe card reader to swipe magstripe-only cards.
For more information, check out these resources:
How do I pair the reader to my mobile device?
Learn how to pair your reader and get set up.
I’m having trouble with my reader. Where can I get help?
Review these troubleshooting tips – they solve the most common issues people have with the reader.
How much does the Square contactless and chip cards reader cost and where can I purchase one?
The reader is $59. Learn where you can purchase a reader.
Device Compatibility Questions
My device doesn’t support BLE (Bluetooth Low Energy). Can I use the reader?
Devices without BLE aren’t currently supported with the contactless and chip cards reader.
What if I already have a Square chip card reader?
You can continue to use your chip card reader, but you won’t be able to use the contactless and chip card reader at the same time, as they don’t work together. To process magnetic stripe cards, you can use the Square magnetic stripe reader alongside your contactless and chip card reader.
Can I connect my reader to multiple devices at the same time?
The reader can be used with multiple devices, but it only connects with one device at a time. To connect your reader to another device, make sure you disconnect it from its current device. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap “Forget this Reader.”
You can also disconnect the reader by holding down the button on the reader for 6-15 seconds, until you see solid red lights.
Can I use this reader if my business is mobile?
Yes, just make sure you have a strong Wi-Fi or cellular data connection to process payments and that your reader is fully charged before use.
Is there a dock or stand for the reader?
Yes! Check out the Dock for the Square contactless and chip cards reader.
Can I use any USB cable to charge the reader?
Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. While we can only guarantee that our charger is supported, many sellers have had success charging with other cables.
Settings and Pairing Questions
How do I connect the reader to my mobile device?
You can connect your reader wirelessly or by using the included USB cable to plug directly into the hardware hub of the Square Stand. Keep in mind your device needs to have an internet connection to pair your reader, you are unable to use your reader in Offline Mode.
How do I connect my reader to a new device?
You can connect your reader to any device that supports BLE bluetooth connections. Remember, you’ll need to forget the reader from your old device before you attempt to pair your reader with a new device. If you have any trouble connecting your reader to a new device, check out our troubleshooting steps.
I’d like to connect my reader to the hardware hub of my Square Stand, but the three USB hubs are being used by other devices. Can I use a splitter?
We don’t officially support splitters or third-party USB hubs. We recommend connecting the reader wirelessly to your iPad via Bluetooth LE.
Note: The iPad 2 doesn’t Support Bluetooth LE, so if you’re using Square Stand with the iPad 2, you’ll need to connect your reader via USB.
How do I turn the reader on and off?
To power it on, push the button on the reader. Once it’s on, you don’t need to worry about turning off the reader. The reader will automatically go into sleep mode when not in use for 2 hours to save battery.
What do the lights mean?
The four LED lights displayed on your contactless + chip reader will tell you all you need to know about your reader, take a look at the guide below:
Connecting your reader
|Four orange lights flashing||Reader is in pairing mode|
|Four green lights||Reader has successfully paired|
|Four red lights||Reader failed to pair|
Accepting a payment
|One green light||Reader is ready to take a payment|
|Moving green lights||Reader is processing a payment|
|Four green lights||Payment was accepted|
|Four red lights||Payment was declined|
Note: If you don’t see one green light to initiate a payment after 30 seconds, please tap “Re-enable Apple Pay and Contactless” in the app.
Checking your battery
|Four green lights||Battery is fully charged|
|Three green lights||Battery is 75% charged|
|Two green lights||Battery 50% charged|
|One solid red light||Battery 25% charged|
|One blinking red light||Battery is low and charge immediately|
If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging.
Charging and Battery Questions
How do I charge the reader and how long will it take to charge?
You can charge the reader by connecting the included USB cable to any power source. Charging will take roughly 2-3 hours, but this will vary depending on your power source.
How long will the battery last?
Battery life will vary depending on usage, but the reader should stay powered through a full day of sales.
How do I check the battery level of my reader?
Learn how to check your reader’s battery level.
How do I take a contactless payment?
It’s easy! Watch this video to learn how:
What are contactless payments and how are they different from NFC?
Contactless payments describe the act of paying without touching anything. NFC (Near-Field Communications) is a technology that allows for contactless payments. Using radio frequency, NFC allows devices (e.g. smartphones) to wirelessly communicate at close range to do things like process payments. Apple Pay and Google Pay are both forms of NFC and types of contactless payments.
Are contactless payments secure?
Yes, they’re just as secure as accepting chip cards. In some cases because of additional verification methods (like Touch ID with Apple Pay), contactless payments can be even more secure. Learn more in Square’s comprehensive guide to Apple Pay.
How long does it take to process a chip card?
Chip card payments require additional security steps to transfer and verify chip data. It can take around 6-7 seconds to complete a chip card transaction when it’s inserted into the reader’s EMV card slot.
Do I leave the chip card in the reader’s chip card slot while taking a payment?
Yes, you’ll need to leave the chip card in the reader until the transaction is complete. You’ll get a confirmation message in the app and see 4 green lights on your reader when it’s time to remove the card.
Can I take test contactless payments with the reader?
Not currently, but you can practice taking contactless payments by completing a $1 sale and immediately processing a refund.
Can I use the reader while my mobile device is connected to other Bluetooth devices?
Yes, you can connect to other devices without impacting your connection to the Square contactless and chip reader.