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Square Stand and Supported Hardware FAQ

Find answers to commonly asked questions about Square Stand and Supported Hardware.

Hardware

Is my iPad compatible with the Square Stand?

Square Stand now comes in two sizes to accommodate even more iPad models, including the latest 10.2” iPad. Please ensure you select the correct model for your iPad when purchasing:

  • iPad (8th generation 2020)

  • iPad (7th generation 2019)

  • iPad (6th generation 2018)

  • iPad (5th generation 2017)

  • iPad Pro 10.5”

  • iPad Pro 9.7”

  • iPad Air (3rd generation 2019)

  • iPad Air 2 (2014)

  • iPad Air (1st generation 2013)

The latest versions of Square Stand are not compatible with the following iPad models:

  • iPad Air (4th generation)

  • iPad 4

  • iPad 3

  • iPad 2

  • iPad (1st generation)

  • iPad Pro 12.9”

  • iPad Pro 11”

  • iPad mini (all versions)

You can find out what iPad model you have by visiting the Apple Support Centre.

How do I set up my Square Stand?

Learn how to set up your Square Stand.

What hardware works with Square Point of Sale?

Check which hardware works with your Square Point of Sale setup.

Can I accept card payments without connecting Square Stand to a power outlet?

Yes, however you’ll need to ensure that your iPad is connected to the Square Reader via Bluetooth to accept tapped and inserted chip card payments.

Note: USB accessories are not supported when the Square Stand is not plugged into power.

Learn more about accepting payments with Square Stand.

How do I connect my cash drawer to Square Stand?

Learn how to connect your cash drawer to your Square Stand.

Which receipt printer is right for my Square Point of Sale setup?

The receipt printer you use with Square Point of Sale depends on the type of mobile device you’re using. Learn which printer is right for your device. Keep in mind, you can check the exact model of any printer right on the printer itself to make sure you have the right model.

Order Hardware

How do I return my Square Stand?

Square Stand orders have a 30 day return policy. Click here to get started.

How do I order a Square Stand?

Order a Square Stand and supported hardware on Square Shop.

Can you expedite the shipping of my hardware order?

Yes, you can opt in for paid expedited shipping. Your order will arrive within 1-3 business days and shipping costs are automatically calculated at checkout. Given the different versions of stand and current availability, the only delivery options are the ones listed at checkout that you can see in Square Shop.

Troubleshooting

Why isn’t my Square Stand working?

Try fixing your Square Stand issues with these troubleshooting steps.

My Square Stand isn’t recognising my hardware. Is it the USB hardware hub?

Learn how to troubleshoot your Square Stand USB connection.

Why isn’t my Square Stand charging?

Learn how to fix your Square Stand charging issues with these steps.

My receipt printer isn’t working.

Here are some tips for troubleshooting your receipt printer.

My Square Stand and related hardware aren’t working. How can I return them?

Learn how to troubleshoot or return your hardware.

How do I replace my Square Stand during the 1 year warranty?

If you’ve tried all the troubleshooting steps and are still having trouble, contact Square Support and we can help get you back to business.

Learn more about: Square Stand