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Square Stand and Supported Hardware FAQs

Find answers to commonly asked questions about Square Stand and Supported Hardware.

Hardware

Is my iPad compatible with the Square Stand?

Please ensure you select the correct model for your iPad when purchasing. Square Stand is only compatible with:

  • iPad (8th generation 2020)

  • iPad (7th generation 2019)

  • iPad Pro 10.5”

  • iPad Air (3rd generation 2019)

You can find out what iPad model you have by visiting the Apple Support Centre.

How do I set up my Square Stand?

Learn how to set up your Square Stand.

What hardware works with Square Point of Sale?

Check which hardware works with your Square Point of Sale setup.

Can I accept card payments without connecting Square Stand to a power socket?

Yes, when Square Stand is not plugged in to a power socket, it uses the iPad’s battery to allow you to connect to the Square Reader via Bluetooth to accept chip and PIN and contactless payments, as well as swipe magnetic stripe cards through the track on Square Stand.

Note: USB accessories are not supported in this mode.

Learn more about accepting payments with Square Stand.

How do I connect my cash drawer to Square Stand?

Learn how to connect your cash drawer to your Square Stand.

Which receipt printer is right for my Square Point of Sale setup?

The receipt printer you use with Square Point of Sale depends on the type of mobile device you’re using. Learn which printer is right for your device. Keep in mind, you can check the exact model of any printer right on the printer itself to make sure you have the right model.

Order Hardware

How do I return my Square Stand?

Square Stand orders have a 30 day return policy. Click here to get started.

How do I order a Square Stand?

Order a Square Stand and supported hardware on Square Shop.

Troubleshooting

Why isn’t my Square Stand working?

Try fixing your Square Stand issues with these troubleshooting steps.

My Square Stand isn’t recognising my hardware. Is it the USB hub?

Learn how to troubleshoot your Square Stand USB connection.

Why isn’t my Square Stand charging?

Learn how to fix your Square Stand charging issues with these steps.

My receipt printer isn’t working.

Here are some tips for troubleshooting your receipt printer.

My Square Stand and related hardware aren’t working. How can I return them?

Learn how to troubleshoot or return your hardware.

How do I replace my Square Stand during the 2 year warranty?

If you’ve tried all the troubleshooting steps and are still having trouble, contact Square Support and we can help get you back to business.