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Square Stand and Supported Hardware FAQs

If you are setting up your new Square Hardware or having trouble with existing hardware, review these common issues.

Which iPads are compatible with the Square Stand?

If you have an iPad (6th generation), iPad (5th generation), iPad Pro 9.7”, iPad Air 2 or iPad Air (1st generation), we have a compatible Square Stand.

My receipt printer isn’t working.

Here are some tips for troubleshooting your receipt printer.

How do I set up my Square Stand?

Learn how to set up your Square Stand

How do I connect my cash drawer to Square Stand?

Learn how to connect your cash drawer to your Square Stand.

Which receipt printer is right for my Square Point of Sale setup?

The receipt printer you use with Square Point of Sale depends on the type of mobile device you’re using. Learn which printer is right for your device. Keep in mind, you can check the exact model of any printer right on the printer itself to make sure you have the right model.

My Square Stand isn’t recognizing my hardware. Is it the USB hub?

Learn how to troubleshoot your Square Stand USB connection.

Why isn’t my Square Stand charging?

Learn how to fix your Square Stand charging issues with these steps.

What hardware works with Square Point of Sale?

Check which hardware works with your Square Point of Sale setup.

Can I accept card payments without connecting Square Stand to a power outlet?

Yes, when Square Stand is not plugged in to a power outlet, it utilizes the iPad’s battery to allow you to swipe magstripe cards and connect to the Square Reader for Contactless and Chip Cards via Bluetooth to accept tapped and dipped chip card payments.

Note: USB accessories are not supported in this mode.

Learn more about accepting payments with Square Stand.

Why isn’t my Square Stand working?

Try fixing your Square Stand issues with these troubleshooting steps.

How do I return my Square Stand?

Square Stand orders have a 30 day return policy. To get started, contact Support.

How do I order a Square Stand?

Order a Square Stand and supported hardware on squareup.com/shop/stand.

How do I replace my Square Stand during the 1 year warranty?

If you’ve tried all the troubleshooting steps and are still having trouble, start the Square Stand warranty process.

Can you expedite the shipping of my hardware order?

During the order process on the Square Shop, you’ll have the option to choose your shipping preference. Depending on the shipping option you choose, your hardware order will arrive anywhere between the next business day and 10 business days.

Learn how to troubleshoot or return your hardware.

Seller Community: For more information about the Square Stand, see questions and answers from other sellers.