Manage and enforce your cancellation policy.
With Square Appointments, if a client requests to cancel or modify an appointment outside of your cancellation window, you’ll be given the option to enforce your cancellation policy. Even if you have a cancellation policy enabled, policy enforcement will be at your discretion.
You have two weeks (14 calendar days) to choose to charge your customer. If you do so, they will receive an email notification, including any note you add, informing them of the appointment cancellation and any resulting fee. Your client will also be reminded of your policy if they attempt to cancel outside of your cancellation window.