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Reopen a check with Square for Restaurants

Who is this article for?
This article is for team members or restaurant managers using Square for Restaurants with a Square for Restaurants Plus or Premium subscription.

Before you begin

You may have times during service when your team members or managers need to reopen a check. For example, if the wrong tip amount was entered or if the server closed the wrong check.

Reopening a check in Square Restaurants POS allows you add additional items to the check, comp items from the check, adjust tips, and more.

There are two ways to configure reopen checks on Square for Restaurants:

  • Reopen and keep payment method: allows you to reopen and close the check and keep the original payment method used.

  • Reopen and remove payment method: with this option, the payment method is automatically removed and the original payment amount is refunded.

Make sure you have not run your close of day report or settled the transaction you’d like to reopen yet. You can only reopen checks before they have been settled. Additionally, you can only reopen a check from the Square Restaurants POS.

Configure reopen check settings

Before reopening a check from Square Restaurants POS, make sure you have configured your check behavior in Square Dashboard.

  1. In Square Dashboard, click Settings > Device Management > Service settings > Reopen checks.

  2. Select Reopen and Keep Payment Method or Reopen and Remove Payment Method.

  3. Click Save.

Reopen a check on Square Restaurants POS

  1. In Square Restaurants POS, tap Transactions.  

  2. Select the check you’d like to reopen.

  3. Tap Reopen check.

Switch payment method on a closed check

If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, and you haven’t run your close of day report, you can switch the payment method for a closed check.

  1. In the Square Restaurants POS, locate the check by selecting an occupied table or search through your transaction history.

  2. Tap the table or check to bring up the check details page and tap Reopen check > Reopen.

  3. In the cart view, you’ll see the card(s) listed. Tap the card and tap Remove.

  4. Once you confirm you’d like the payment card removed, you can process the payment again with the updated payment method.

Next steps

Learn more about other ways to manage your restaurant’s checks: