Reopen a closed bill
About reopening bills
You may have times during service when team members or managers need to reopen a bill; for example, if the wrong tip amount was entered or if a team member closed the wrong bill.
Reopening a bill in the Square Restaurant POS apps allows you to add additional items to the bill, comp items from the bill, adjust tips, and more.
Before you begin
Make sure you haven’t run your close of day report or settled the transaction you’d like to reopen. You can only reopen bills before they have been settled.
You can only reopen a bill from the Square Restaurant POS app on iOS devices from transactions or orders.
Configure reopen bill settings
Sign in to Square Dashboard and go to Device management (or Settings > Device management) > Service settings > Reopen bills.
Select Reopen and Remove Payment Method. With this option, the payment method is automatically removed and the original payment amount is refunded.
Click Save.